Qnap TVS 471 fails to run Roon after latest update (ref#S5XITQ)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I mistakenly accepted the latest update and now my Qnap TVS 471 won’t run Roon. I have looked at Docker Station posts but Container Station will not open. So I have fallen at the first fence.

Tell us about your home network

· BT Router

It looks like Container Station isn’t installed. Hopefully, this guide will help.

If you get to step 3, skip to this guide.

Thanks for the reply, I appreciate it.

After installation of container station, it doesn’t prompt me to do anything, as described in the instructions. Back to where I started

When you open Container Station, what happens when you click on Create Application?

I don’t get there, just the image I posted earlier. That’s the problem. It installs but nothing happens. I did un install and re install.

Where should I install Container Station? I have a choice of

SSD

Library or Back Up

It’s currently uninstalled till I have more of a clue what I’m doing wrong

i will guess that SSD (based on the name of the other 2 volumes); BUT, to be 100% sure, open “Storage & Snapshots” and navigate to “Storage/Snapshots” ; the volume marked as System , should be the one. NOTE: this is assuming , you were presented with that choice when trying to install “Container Station” from '“App Center”

Thanks again, mine doesn’t look like that at all, I’ll try to install in the library to see what happens. Nothing else I can do

What OS and version do you run on your NAS? Do you use the web interface of the NAS or some other administration tool?

I’m using the app on my iPad Pro

If I enter via a browser, I get Forbidden

Apache Server at 192.168.196.1 port 80

As far as I can tell, the app is to manage (Start/Pause/Stop) Container Station apps only. You can’t create new apps with it. That you don’t have any apps to manage currently might also be the reason for the message you see. Please use the web interface of the NAS to create the Roon Server Docker application. The web interface is also what the documentation is written for.

Apache Server at 192.168.196.1 port 80

Try port 443 or https://192.168.196.1 instead. If it does not work, try to configure web access using the app.

Thank you, but this is where I am lost, I read all the words but they have no meaning to me.

I don’t know how or where to select a port, I’m just stabbing in the dark trying to follow instructions that don’t seem to apply to me.

Then try and use https://192.168.196.1, this is equivalent.

PS: http equals port 80 and https equals port 443.

Thank you, I got there, now I am in a password loop that I can’t resolve. My login details are incorrect

I don’t know how to help you remembering your credentials.
Eventually there is a hardware password reset option available for your NAS, please read the manual or try QNAP customer support.

I assume my user name is admin I never changed it. I have reset my password, but that still doesn’t work. Completely lost now, but appreciate your efforts…

I assume you followed the user guide for your model and QTS version to reset the password? For example, resetting is typically done by pressing the reset button for 3 seconds , and then using admin as the userid, and the first MAC address as the password (label on rear on NAS). You access the web interface on port 8080.

I have followed all advice, I don’t know what I’ve done now. I’m using Qfinder pro where it says I can go to settings to connect via SSH protocol, but I can’t find settings as shown on the screen

Every road takes me to Smart Installation, but I don’t want that to wipe my hard drives

AFAIK, you should use the web interface to access the device and install Container Station. It is unclear if you successfully resert your password.

Use the web browser on http or https.

Reset does not remove your data. If in doubt refer to the user manual (online) for your model or contact QNAP support.

I couldn’t reset my password, looking Into it, there is a bug, so I’m following what should be simple instructions to rectify this, but there comes a point where what I see is not what is shown. I really have to give up on this now as I don’t want to lose data on my drives. Sadly I don’t have any other way to run Roon for now. I can’t afford expensive hardware just now either due to personal circumstances.

I really need someone who knows their way around these things, it may be simple for them.

Giving up for now, may be the best part of valour as I can’t run anything now.

I do thank you all for your help and moral support though. I’ll need a rethink on how to get Roon back without a big spend. Chris

Do you have another computer?