Hello @late_nighter23,
I have split your post from the previous thread since you are able to play Qobuz tracks but they just appear to be the wrong sample rate.
Thanks,
Noris
Hi @noris it’s not all of the albums but I would say 7 out of 10 that say 24 (44,48,96 etc) all only play 16/44. My subscription as I said before is studio tier. I am not using the web player at all I am only using qobuz with roon due to using a sotm sms 200.
Thanks @late_nighter23.
Can you give us some examples? And just to be clear, you’re saying that some albums do play high res?
And when this happens, Signal Path always looks like the screenshot in your first post above – the file format is 16/44.1, as opposed to any kind of downsampling in Roon, right?
All of the ones I tried looked like the screen shot. I am not at home now but can send more screen shots later tonight (hence late night).
I have the exact same issue - I contacted Qobuz beta and they said “they are aware and working on it” for what it’s worth. From what I can tell, in my case at least, it’s a Qobuz issue because the same 24/96 album that plays as red book in roon does the same thing if I play it through the Qobuz app. I’ve included a screenshot of what happens in case it’s helpful.
Cheers
@mike here is another screenshot
So it’s playing the wrong way for some but not others.
Are you in the USA? It’s not like I am making this up.
I’m on a US account, and I’m seeing the same as you @late_nighter23. Last I saw you hadn’t heard back from Qobuz, so let me see if I can get some more information here.
Just to speculate for a second – it’s possible that this is about licensing. They simply may not have the rights to stream the high resolution files in all territories. That would be disappointing, but it wouldn’t be a bug.
The fact that these albums are showing up as high res but streaming at 16/44.1, however, is a bug and one that we are aware of.
I assume it’s a bug but it’s unfortunate that I am a beta tester & they are completely ignoring me
I would imagine they are a bit swamped with roon going live. Not all support is as good as here, or has such great users supporting others 
Clearly their support is not as good as what we have here but how hard is it to reply to a single email especially when they made me a beta tester? Such an email could say we got your response and we’re working on it. However I have not received that response from them
Guys I’ve observed exact same issue where I’ve purchased 24 bit albums from qobuz since 1.6 went live and 1.6 interprets them as 16 bit
If I get a few mins another time to reference the exact cases and include screenshots I’ll do that
Also to say my a&k correctly plays those exact same files as 24 bit
So is roon actually playing the file incorrectly? or is it actually playing correctly at say 24 bits & being displayed incorrectly?
@late_nighter23 - The signal path will always show you an accurate representation of what’s being outputted via Roon.
– Noris
So if it says 16 it’s 16 not the 24 someone is paying for… Any idea how long this will take to fix?
@late_nighter23 - Please see Mike’s post:
We are in contact with Qobuz regarding this issue but I do not have any new updates to share at this time. We’re working on it.
– Noris
