Qobuz access slow, skipping tracks

Roon Core Machine

Intel NUC8i7BEH 8GB RAM 256GB SSD (guessing on memory there - not sure how to confirm) running latest version of ROCK, connected via ethernet

Networking Gear & Setup Details

eero Pro router, greenNET ethernet switch, 500 Mbps fiber to house

Connected Audio Devices

NAD 758v3 AVR and many other BluOS enabled devices - most seem to have same issue. NAD 758 is primary source, currently connected thru ethernet via USB dongle

Number of Tracks in Library

6800 albums - almost all via Qobuz, very few if any local tracks

Description of Issue

Qobuz access slow, tracks skip. Intermittent issue, have not been able to associate with any other variable. network connectivity generally very reliable for all situations other than this one.

Hi @Edward_Brewer,
Thanks for your patience while we worked through the queue. Can you provide a date, time, and the name of the track playing when this skipping occurred? It will help to track down the error.

I think there may have been an episode within an hour or two of me making the original post - but I can’t be sure.

I assume it would help for me to send along date, time, and track info when the next incident occurs?

Edward

Yes, that would definitely help a lot.

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