Qobuz access via Roon

Hey @support,

Need some help.
I re-activatet my Qobuz this morning 8 hours ago … can play stuff via the app but not in Roon. I’m logged in.
What’s going on?

Have you tried rebooting the roon server.

Running ROON ROCK…
Restarted the SW and unit itself…Doesnt help
All content is displayed…when pressed on one…it say…No Results…
Have used Qobuz before with no isues…so…
Could it be…ROON have some delayed contact to Qobuz?

I’ll move this to support as I’m not sure it wil get the right attention under Qobuz.

Are you logged in via Roon? Logged in to app irrelevant.

Logged in via ROON first…when it doesnt work…then the app itself…

The other things to try are logging in and out of the Qobuz service in roon (you may well have done this already)
Secondly, deleting the roon cache is often suggested. The same cache is used for tidal and Qobuz.

"We have previously seen that clearing the TIDAL cache improves user’s experiences with issues like these. If you would like to try clearing the cache, I have listed the steps needed below:

  1. Quit Roon (or RoonServer)
  2. Find and open your Roon or RoonServer folder
  3. Locate and delete only the cache folder ( Roon/Cache )
  4. Restart Roon"


Hickman…done that…
Post some pics here…from my remote on OnePlus6T as remote…



Realy wierd…i think

Hi @Morten_Valbjorn,

Is it just the playlist that is empty? What happens if you go to the main Qobuz page?

Do any Qobuz favorites appear in your library?

This is the main Qobuz page


Reinstalled ROCK SW…Database imported and…same isue

How can i send the LOG file to support team?

Hi @Morten_Valbjorn — I’m sending you a PM with next steps.

dylan…did you pm me?

Hello @Morten_Valbjorn,

I wanted to reach out and let you know that we released Roon 1.7 Build 571, which includes some improvements that we believe should help here. Please give the update a try and let us know if it helps!

You can read the full release notes here:

Roon Support

1 Like

My system update yesterday 26 juli. Any idee way it took so long.

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