Qobuz access via Roon

[Morten_Valbjorn (Morten Valbjørn)]

Hey @support,

Need some help.
I re-activatet my Qobuz this morning 8 hours ago … can play stuff via the app but not in Roon. I’m logged in.
What’s going on?

[ged_hickman1]

Have you tried rebooting the roon server.

[Morten_Valbjorn (Morten Valbjørn)]

Yep
Running ROON ROCK…
Restarted the SW and unit itself…Doesnt help
All content is displayed…when pressed on one…it say…No Results…
Have used Qobuz before with no isues…so…
Could it be…ROON have some delayed contact to Qobuz?

[ged_hickman1]

I’ll move this to support as I’m not sure it wil get the right attention under Qobuz.

[Kevin_Roxby]

Are you logged in via Roon? Logged in to app irrelevant.

[Morten_Valbjorn (Morten Valbjørn)]

Yep
Logged in via ROON first…when it doesnt work…then the app itself…

[ged_hickman1]

The other things to try are logging in and out of the Qobuz service in roon (you may well have done this already)
Secondly, deleting the roon cache is often suggested. The same cache is used for tidal and Qobuz.

"We have previously seen that clearing the TIDAL cache improves user’s experiences with issues like these. If you would like to try clearing the cache, I have listed the steps needed below:

1. Quit Roon (or RoonServer)
2. Find and open your Roon or RoonServer folder
3. Locate and delete only the cache folder ( Roon/Cache )
4. Restart Roon"

[Morten_Valbjorn (Morten Valbjørn)]

Hmm…okayy

Hickman…done that…
Post some pics here…from my remote on OnePlus6T as remote…
TIDAL

UPSAMLING

QOBUZ

Realy wierd…i think

[dylan (Dylan Caudill)]

Hi @Morten_Valbjorn,

Is it just the playlist that is empty? What happens if you go to the main Qobuz page?

Do any Qobuz favorites appear in your library?

[Morten_Valbjorn (Morten Valbjørn)]

This is the main Qobuz page

[Morten_Valbjorn (Morten Valbjørn)]

Ok…Hmm

Reinstalled ROCK SW…Database imported and…same isue

How can i send the LOG file to support team?

[dylan (Dylan Caudill)]

Hi @Morten_Valbjorn — I’m sending you a PM with next steps.

[Morten_Valbjorn (Morten Valbjørn)]

dylan…did you pm me?

[nuwriy]

Hello @Morten_Valbjorn,

I wanted to reach out and let you know that we released Roon 1.7 Build 571, which includes some improvements that we believe should help here. Please give the update a try and let us know if it helps!

You can read the full release notes here:

Roon 1.7 (Build 571) is Live!

Hi everyone! The latest update of Roon is now rolling out, with bug fixes, performance improvements, and our new Recent Activity feature! Recent Activity Roon’s overview screen has always functioned as a kind of “home” screen, providing you with easy access to your recently added music and new releases recommended for you. If you liked an album enough to add it to your collection, Roon has always made sure it’s close to hand. But we realize that not everyone listens in the same way, and with …

Thanks,
Roon Support

[jos_schreur]

High,
My system update yesterday 26 juli. Any idee way it took so long.