Qobuz account update issue persists despite re-login and password change (ref#PODUBN)

[Rolf_Reuter]

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 17:52 Switzerland

Describe the issue

I get the red message: Aktualisiere dein Qobuz Konto. I did log out of Qobuz and logged in again. The same. Tried other Qobuz account. The same. Qobuz is running fine with my account on Mac App, iPhone and Webplayer. Changed Qobuz Password. Still the same problem. Tidal and internal SSD on NUC 13 pro i7 are fine.

Describe your network setup

Netflix Orbi external my IP [redacted by support] internal NUC 192.168.1.57 via Ethernet to Orbi Remote unit

[noris]

Hey, @Rolf_Reuter. Welcome to the forum. Does the same issue happen on the Qobuz web player, or are you able to play full tracks there? Can you please try to clear out your Qobuz cache?

• Exit out of Roon
• Stop RoonServer via the Web UI
• Find and open your Roon database
• Navigate to RoonServer/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

Let us know if this helps!

[Rolf_Reuter]

Thank you for your help. I have been logging into Qobuz App and Webplayer and it was playing. Sorry, I have not checked about the 30s (which I am familiar). Found out the the yearly Qobuz payment bounced because of new CC and warnings in spam! It is all up and working again by now. Thanks again for your support