Qobuz account upgrade error message despite active subscription (ref#PXWACX)

Support
1

What is the operating system of your Roon Server host machine?

· Roon on a NAS (Synology, QNAP, ASUSTOR)

What kind of device are you using to perform the login?

· Android

Where are you trying to login?

· I can't log into TIDAL, KKBox or nugs

Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?

· No

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 04.09.2026 15:00:30

Describe the issue

I get an error red message saying
Upgrade your Qobuz account.
The account is active.

2

Did it work before or did you try the first time?

If it never worked: Is the account directly from the Qobuz website or did you subscribe through Apple/Google/Facebook?

3

Yes, it worked before.

4

OK then Support staff will need to investigate, but at least they won’t have to ask these questions :slight_smile:

5

Hello @searcherru

We pulled the diagnostics from your server. Your Roon Server is reaching Qobuz normally: the login succeeds, and your Qobuz library and playlists sync without any errors. So this is not a connection or a login problem.

What Qobuz is returning with that successful login is an account with no active subscription on it. That is what produces the “Upgrade your Qobuz account” message. Your library still syncs because favourites and playlists sync on free accounts too, which is why everything looks normal apart from playback.

Two things to check, please:

  1. In Roon, go to Settings, Services, Qobuz and note which email address is shown there. Then sign in at
    http://qobuz.com
    as that exact address and look at your subscription page. If the address in Roon is not the one you pay with, that is the whole answer, and you can sign out in Roon and sign back in with the right one.
  2. If it is the correct address, please check on that subscription page whether the plan is still active and has not lapsed or reverted to the free tier.

Please let us know what the subscription page says for that account.

6

Hi. You eat right, the problem was with qobuz account.

Case closed, sorry for bothering you.