Qobuz albums aren't syncing to Roon [Qobuz Resolved]

Back to normal here as well!

One option is to do a few forced synchronisations until the number of albums in your library don’t change. In my case after the first sync the library showed about 1400 albums, then ~1700 then 2016 and after 2017 albums did not change.I know that I have all albums back in my library.

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Not back for me, and forced sync not helping.

FWIW, my two mobile remotes suddenly cannot see the Rock, but the PC remote can, also by wifi. At the same time, the mobiles can see the streamer which is on the same switch as the Rock. The PC can ping the remotes. Everything is on the same LAN and always works; I have not tried to use the remotes after the Qobuz disappearance, so I cannot say if this coincided. Rebooted mobiles, Rock and router, no change. I’d guess unrelated, but very odd as well

EDIT: Odd, I had to “select a different core” on the remotes and then re-connect to the one and only available core, then it worked. The Qobuz albums are also missing on the remote

Also odd: On all 3 remotes (PC, two Androids) in Browse > Home, it shows 1011 albums still being there, but then there are only 999 when going to the album overview. (Normally I have an additional ~1,000 from Qobuz)

I guess it’s a matter of time and soon you’ll get the albums back in your library. I had them back few hours ago (in UK) and so far it’s stable.

Yes, not complaining, just a status report FWIW. I mainly started to post because of the odd remote behavior, which cleared itself up, though a bit oddly

Quobuz albums still dont appear on roon library. Is anyone at Roon investigating?.

Seems this is a serious problem and support feedback is limited

Problem still persist… and there is no update from ROON on what is happening or how /when this will be fixed… not happy! :face_with_symbols_over_mouth:

Is Roon aware of problem? Seems they should issue an update on whats going on.

They have support issues. Have been having problems relating to discovery issues and seems no thought on this problem. Does Roon roon use domestic staff or is their support outsourced?

I don’t know if this is exactly the same issue but what’s happening here is I can add things to my library from Qobuz within Roon, and I can find them in search, but they don’t show up in the proper order under “Albums” in “My Library“.

I have my albums sorted by date added with the most recent showing up first, and the stuff I’m adding from Qobuz is showing up at random spots way down the ordered list.

¯_(ツ)_/¯

I wasn’t affected by this issue until tonight. Now, so far, half of my Qobuz albums I added to my Roon library have disappeared! :face_with_symbols_over_mouth:

I clicked on sync now for Qobuz, and some of the albums came back, but over 300 are still missing.

This seriously needs to be fixed ASAP!

If it matters, I’m in the US, monthly subscription to Qobuz, lifetime subscription to Roon.

Ugh, since 1.8 was released, the Roon experience has really degraded in multiple ways. This is just the latest frustration.

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Most of my albums came back over night. Still having the issue that some of my Tags appear empty on iOS.

My albums also returned in the last 6 hours.

Nothing here in OZ still

My Qobuz albums are coming back wile I am typing this.

Hooray …

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Mine too. 999 had been left without Qobuz, gained 392 back so far, currently 1,391 :slight_smile:
Edit: The last sync had been an hour ago, so I thought I’d try a forced sync. This reduced the albums back to 1,340 … I guess I better wait doing nothing

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Thanks for the patience over the weekend, everyone. We’ve discussed wth Qobuz this morning and got some more information about the current status of this issue.

Last week, a sync process on their servers was failing and that was repaired. Since then, their system has been processing every individual Qobuz account in order to resolve the problem. Most of the accounts have been processed, but there are still some that have not been completed. It is expected that the remaining accounts should be processed by their system today.

We will continue to monitor the situation and are hopeful that, after their system finishes processing today, this issue will be resolved for good.

We appreciate everyone’s patience so far and ask that you hang tight just a little longer, things should be back to normal soon!

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I just noticed this today in USA…is there anything I need to do on my end?

No, just wait.

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Almost a week now; still not syncing

My Qobuz albums vanished on Friday night and came back today. I’m not sure if it’s all of them yet, but at least they are coming in. :+1:

EDIT: Just to let everyone know, in case you are wondering: I also added two additional Qobuz albums while the others were away, and they are still there.