Qobuz albums going missing from my Roon favourites

Hi @connor

I don’t wish to hijack @zottel thread.

But I have recently experienced similarities with Qobuz albums going missing from my Roon favourites. So much so I have stopped using Qobuz in Roon and gone back to tidal.

Let me explain in case there are similarities.

I have logged back into Qobuz inside Roon.
It has scanned/synced my Qobuz library.

Roon shows only 1 album, which I added after I logged in.


If I go to the My Qobuz section it says I have 529 liked/favourite albums

In the Qobuz app I cannot pull you a total figure but it is 2760 liked/favourite albums, as shown via Soundiiz

I have performed a manual Qobuz resync in Roon and still isn’t showing my full liked albums from Qobuz.

I have also experienced ‘Qobuz is loading slowly’ errors. My ISP and my LAN are fine.

I have actually put this issue down to Qobuz, but having read the OP in this thread then it might not be such.

Thanks @carl for breaking this out into its own thread.

I felt the similarities between the other users reported issues were such that any further data support can get would be helpful.

As it stands I cannot use Qobuz with Roon because over 2200 albums I have liked in the Qobuz app (and previously in Roon when things worked) no longer show up.

To such an extent I subscribed to Tidal to see if this was a Qobuz only issue, it is, and if it’s a Roon issue.

It’s linked to Roon having Qobuz logged in. There’s also the sluggishness of Roon with Qobuz logged in. Playback errors which would make a user think their network is the issue. It isn’t as Tidal is fine in Roon.

To aid Roon further, I’m now installing Windows on a separate machine to test Roon on that, then I’ll test Rock.

Hi @Menzies,

Thank you for the report. We have an investigation with development into both your report and @zottel’s. We’ll report back with our findings.

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A fresh install on Windows now allows me to see my full Qobuz liked library.

A fresh install of Rock also allows me to see my full liked Qobuz library.

Next to rule out my other machine running DietPi with Roon server.

Final update

Uninstalled Roon Server from DietPi. Cleaned things up. Reinstalled. Added Qobuz and my liked/favourite albums have all appeared.

Since experiencing Qobuz oddities I’ve installed DietPi twice and Roon Server a few more than that.

I will monitor things from here.

I shouldn’t have to go to these lengths for Roon to function.

I know my i5-8400t machine can run Roon well enough.

Currently running Roon Rock on a N95 CPU with 8gb RAM with Qobuz, Tidal and local content at nearly 53k tracks and it’s running very well. Even DSD256 works well, including to my FiiO R7 which is on WiFi.

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