Qobuz albums not appearing in "My Albums" on Mac OS (ref#7OD3UI)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hello,

I can’t figure out how to make the albums I downloaded on Qobuz appear in “My Albums" on the DESKTOP app (Mac OS).
At the moment, the “My Albums” section shows a random mix of albums I didn’t select. (I only bought 3 at this moment).
I’ve tagged these three albums I purchased on Qobuz, but they still don’t show up.

Also, one of those three albums has been listed under “Tracks” instead of as an album.

Thanks in advance.

Marc Jallet

[moderated: private email address removed]

[moderated: private telephone number removed]

Describe your network setup

Dears,

I can’t figure out how to make the albums I downloaded on Qobuz appear in “My Albums" on my DESKTOP app. (Mac OS) They appear correctly on my mobile app. (iPhone 16).
At the moment, on the desktops app., the “My Albums” section shows a random mix of albums I didn’t select. (I only bought 3 at this moment).
I’ve tagged these three albums I purchased on Qobuz, but they still don’t show up.

Also, one of those three albums seems to be listed under “Tracks” instead of as an album. Consequently, that third album does not appear in 'My albums' section.

Thanks in advance.

Marc Jallet

[moderated: private email address removed]

[moderated: private phone number removed]

2

While we’re waiting for the Support Team to respond, just to let you know I’ve removed your private information from your post. It’s not advisable to post personal information on a public forum. Thanks for your understanding.

3

Good day @marc.jallet !

I hope you’re doing well today.

The issue with Qobuz you are experiencing might be caused by the Qobuz API change on their side.

Roon is expected to release the fix for this problem in the next build.

However, if you want you can try to apply for Early Access program :

.

This build contains a fix for that problem.

However, if you decide to apply to it please make sure to make a backup previously.

Have a nice day!

Regards.

4

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