Qobuz Albums not playing in Roon

Roon Software Discussion Qobuz
1

I‘ve a strange behavior since yesterday: Local albums are playing fine, Qobuz albums don‘t start to play in Roon. I checked my login, but everything is fine. I crosschecked with Audirvana on the same Mac, but all Qobuz albums are played w/o a problem.

I‘m using 1.7 Build 505 on a Mac.

Thanks in advance,
Andreas

2

Hi - for what it’s worth I experienced difficulties a couple of days ago, with Qobuz content. I could add a Qobuz album to the queue and start playing it, but it would stop after playing two or three tracks. I could start the next track and it would stop again after a couple of songs.
I’ve not played anything from Qobuz for a couple of days but it seems fine today - maybe (if our problems shared a cause) something’s been reset now?

Mick

3

Hi Mick,

unfortunately not, I think I‘ve to place a support case.

Andreas

4

I’m facing a similar issue: can play the same album from Tidal but not from Qobuz.

5

Are you guys getting an error message? I can play most of my Qobuz content from Roon but there are albums that now no longer play with an error message:

“The track is not currently available from Qobuz”.

But I can play it fine from the Qobuz App, from Audirvana, and from BlueOS. . . .

A couple that I know give me the problem - perhaps you guys could try to play them:

Avishai Cohen, “Arvoles”
Peter Gabriel “Flotsam and Jetsam”.

thanks

6

I had some issues with Qobuz playback, they are intermittent and not easy to troubleshoot.

Check out this thread for some ideas: Qobuz slow to start

7

I opened a separate support ticket and the debug logs showed, that all Qobuz albums had a timeout, connection could not be established, although the login was correct.

Solution was to reboot my router.

I‘m happy to check the albums, but this will take some days.

8

Checked both albums (Avishai Cohen and Peter Gabriel) just now, no problems with Qobuz.