# Qobuz connected but no albums listed (ref#U76N1X) **URL:** \ **Category:** Support\ **Tags:** rctt\_-null-2\ **Created:** [February 5, 2026, 4:25am UTC](https://community.roonlabs.com/t/qobuz-connected-but-no-albums-listed-ref-u76n1x/314923 "2026-02-05T04:25:33Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![SullyCuse](https://community.roonlabs.com/user_avatar/community.roonlabs.com/sullycuse/32/323485_2.png) [@SullyCuse](https://community.roonlabs.com/u/SullyCuse)\ **Post date:** [February 5, 2026, 4:25am UTC](https://community.roonlabs.com/t/qobuz-connected-but-no-albums-listed-ref-u76n1x/314923/1 "2026-02-05T04:25:33Z")
#### Hi! What’s not quite right with Roon? · None of the above quite fits #### None of the above quite fits · None of these quite match #### Tell us what's going on · Connected to Qobuz, but no albums listed #### Tell us about your home network · I am connected to Roon, and can access my local files. I am connected and logged into Qobuz, but can't see albums when I click on them from my library. ![](https://api.typeform.com/responses/files/96e02d32339bd10295b539824814b8e125139a2075a2094917ccc6bf2b5e494f/Error_Qobuz.jpg) ---
**Author:** ![Jim\_F](https://community.roonlabs.com/user_avatar/community.roonlabs.com/jim_f/32/306918_2.png) [@Jim\_F](https://community.roonlabs.com/u/Jim_F)\ **Post date:** [February 5, 2026, 4:49am UTC](https://community.roonlabs.com/t/qobuz-connected-but-no-albums-listed-ref-u76n1x/314923/2 "2026-02-05T04:49:34Z")
Did you go to Roon - Settings - Services and connect to Qobuz there and choose a resolution setting? If you just did this, you can also go to Roon - Settings - Services (Qobuz) - Edit - Sync Library Now. ---
**Author:** ![SullyCuse](https://community.roonlabs.com/user_avatar/community.roonlabs.com/sullycuse/32/323485_2.png) [@SullyCuse](https://community.roonlabs.com/u/SullyCuse)\ **Post date:** [February 5, 2026, 4:50am UTC](https://community.roonlabs.com/t/qobuz-connected-but-no-albums-listed-ref-u76n1x/314923/3 "2026-02-05T04:50:56Z")
Yes, I disconnected from Qobuz and then reconnected. Now when I do find a Qobuz album in my library, and try to play it it, I get "Too Many Errors. Stopped playback. ![2nd Qobuz Error_Roon](https://roon-community-uploads.s3.amazonaws.com/original/4X/5/9/3/5931d91e9dc8b0064d9d0e8b20efbb6de0c5359b.jpeg) ---
**Author:** ![Jim\_F](https://community.roonlabs.com/user_avatar/community.roonlabs.com/jim_f/32/306918_2.png) [@Jim\_F](https://community.roonlabs.com/u/Jim_F)\ **Post date:** [February 5, 2026, 4:54am UTC](https://community.roonlabs.com/t/qobuz-connected-but-no-albums-listed-ref-u76n1x/314923/4 "2026-02-05T04:54:10Z")
Roon Support is probably going to ask you to describe your setup including internet provider, network setup, Roon core device, how is it connected to your network, Roon end-point, how is it connected, etc. etc. PS - I’m in metro Atlanta also. ---
**Author:** ![alex\_h](https://community.roonlabs.com/letter_avatar/alex_h/32/5_5575768a8748004e209b776fc1b2916d.png) [@alex\_h](https://community.roonlabs.com/u/alex_h)\ **Post date:** [February 5, 2026, 11:05am UTC](https://community.roonlabs.com/t/qobuz-connected-but-no-albums-listed-ref-u76n1x/314923/5 "2026-02-05T11:05:04Z")
Hello @SullyCuse, Thanks for sharing your issue with us. We have analyzed the diagnostic report from your system and found repeated errors indicating a connectivity block: `(ConnectionReset): The SSL connection could not be established` `Warn: [easyhttp] … web exception without response: socketmsg` These errors suggest that something on your network or machine is forcibly preventing Roon from establishing a secure connection to our services. Recommended Troubleshooting Steps: 1. Disable VPNs: If you are using any VPN software on your Windows machine or at the router level, please disable it temporarily. 2. DNS Settings: Try changing your DNS settings on the Windows machine to Google DNS (`8.8.8.8` and `8.8.4.4`). 3. Firewall: Ensure that your Windows Firewall (or any third-party antivirus firewall) is not blocking Roon. You can try temporarily disabling the firewall or confirming that `Roon.exe` and `RoonServer.exe` are added to the exceptions list. Network Topology: Could you also please confirm your network setup? Are you connecting directly to an ISP modem/router, or are there additional switches, mesh nodes, or access points involved? Thanks. ---
**Author:** ![SullyCuse](https://community.roonlabs.com/user_avatar/community.roonlabs.com/sullycuse/32/323485_2.png) [@SullyCuse](https://community.roonlabs.com/u/SullyCuse)\ **Post date:** [February 5, 2026, 11:58pm UTC](https://community.roonlabs.com/t/qobuz-connected-but-no-albums-listed-ref-u76n1x/314923/6 "2026-02-05T23:58:48Z")
It seems it was a networking error. Talked to a friend and he had me reboot everything in a certain order and everything works well now. So, my issue is resolved. Thanks ---
**Author:** ![alex\_h](https://community.roonlabs.com/letter_avatar/alex_h/32/5_5575768a8748004e209b776fc1b2916d.png) [@alex\_h](https://community.roonlabs.com/u/alex_h)\ **Post date:** [February 9, 2026, 8:11pm UTC](https://community.roonlabs.com/t/qobuz-connected-but-no-albums-listed-ref-u76n1x/314923/7 "2026-02-09T20:11:05Z")
@SullyCuse , Thanks for confirming the solution. Enjoy your music. ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [February 10, 2026, 8:11pm UTC](https://community.roonlabs.com/t/qobuz-connected-but-no-albums-listed-ref-u76n1x/314923/8 "2026-02-10T20:11:40Z")
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