· I'm having trouble connecting to Roon
· Something else
Cannot connect to Qobuz. In Roon, I get the following, "Error verifying account, please check your account details. (Unauthorized)".
Comcast Router - Innuos PhoenixNET Switch - Innuos Zenith Mk3 Streamer/Core. All firmware current and have been using Roon/Tidal for years without issue.
Hi @Bob_Kotoski,
Thanks for reaching out to us about this issue. Here are some troubleshooting steps you can try.
Please let us know the results of trying these troubleshooting steps.
Hi Daniel,
I deleted the Roon Cache (and restarted everything) as instructed below prior to contacting you…it was quite large at 1.17 GB. Obviously, this did nothing, but I’m not really sure how it was deleting any Qobuz cache information as I’ve never been able to connect to Qobuz via Roon, only Tidal. I can’t get past the log-in screen.
Regarding DNS…what do I do here. Comcast is my provider. Looking at the DNS Server information, there is no option to change this. Thank you.
Just to reiterate, my Roon Core & Streamer is an Innuos Zenith Mk3. I do not have a standalone Roon server, and interface to this Innuos via my PC, iPhone and iPad. So as an example, if I install this Cloudflare DNS application on my PC, and not on my Innuos, iPhone or iPad, I should be able to connect to Qobuz with these devices? Or does this DNS application need to be installed on every device? [No clue how to install it on the Innuos.] Thank you!
Oh, and Comcast/Xfinity do not allow one to change the DNS on their router directly.
Hi @Bob_Kotoski,
Did you create your Qobuz account via an Apple/Facebook/Google account?
On a Roon controller device like your PC, iPhone, or iPad, please log in to the Qobuz web account page directly in a browser. Let us know the results.
If you can successfully reach Qobuz’s authentication servers from another device on this network, then we can isolate the blockage between the Innuos server and the Qobuz API.
Hi Conner,
No, I created the account directly on Qobuz’s site and have no issues logging in from their app or my browser. I cannot log in via Roon which is all I use. Thank you.
Hey @Bob_Kotoski,
Thanks for the update and for your patience!
As another test, can you hook your Mk3 up to your primary router via a direct ethernet connection, and bypass all other network gear? Let me know if you experience the same issue in this setup.
If your issues persist after the above, would you be able to temporarily set your windows 11 up as a temporary Roon Server, and see if you’re able to successfully log into Qobuz in this setup?
We’ll be on standby for your results! 
Hi Benjamin,
Hooked up the Mk3 directly and no change. I’m not sure I have the knowledge to set up a temporary Roon Server…how would I do that?
Regardless, I’ve never had a hiccup over the years with Tidal…why these issues with Qobuz? Thank you!
Thanks for giving that a try!
Can you edit the DNS server on the MK3? I wasn’t able to find anything specific in terms of step-by-step instructions, but may be worth getting in touch with Innous directly to see about additional information there:
Since you already have Roon installed on your PC, you should be able to access your Roon Settings>General>Disconnect> and you’ll be taken to a page showing your Roon Server options, including your Windows machine. Select it, and see if you’re able to sign into Qobuz.
We’ll be on standby for your reply! 
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