Qobuz content not loading in Roon despite login attempts (ref#Q1EEDL)

[Jet_Chen]

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· ASUS GT-AX11000

Describe the issue

Qobuz content is not loaded from yesterdays until now even log out then log in. But I downloaded the Qobuz app in my device then it works well for me to listen music while I choose items I like to go to that album and click one song I chose.

Describe your network setup

Routers

[connor]

Hi @Jet_Chen,

Thank you for your post. We have a few questions that will help illuminate some errors we’ve pinpointed in diagnostics.

Do you rely on a VPN or proxy server for regular Roon use? What about Qobuz?

What is the language you are currently using in Roon?

[Jet_Chen]

I didn’t use VPN for Roon. I use Chinese language.
Tonight I’ve tried doing albums loaded from Qobus and this issue is gone already. Seemed likely working well now. I would continue to check and see if this issue was completely fixed.

[daniel]

Hi @Jet_Chen,
Thanks for letting us know things are working now! I will mark this thread as solved. If the problem has reuturned you can remove the solved flag and let us know!