Qobuz doesn't work on nucleus

[Scott_Julian]

Roon Core Machine nucleus

Networking Gear & Setup Details

Ethernet from modem

Connected Audio Devices

Holo MayDac, USB

Number of Tracks in Library

10000

Description of Issue

Qobuz is not working, Just stopped out of the blue. Qobuz appears normally, but as soon as I try to play anything I get an error message that it can’t load the file. I have tried updating firmware and software. I have logged our of qobuz, power cycled and logged in. Still nothing. quobuz works on any other device I have. Also, only one roon radio station works, but it works fine. Any help is appreciated. Not much of a tech guy, so need step by step help. Thanks in advance.

[Geoff_Coupe]

Sorry for the delay - the Support team have a long queue of issues to address following the release of Roon 2.0.

A few questions to give them some more information and help diagnose your issue:

• Do you have local files in addition to the Qobuz service? If so, do they play normally?
• Do you get an error message when you try a non-working Live Radio station? If so, what is it?
• Can you post a screenshot of the Web Administration page of your Nucleus?

[Wes]

Hi @Scott_Julian,

Thank you for your patience in awaiting a response.

I would be curious to know the answers to some of, @Geoff_Coupe’s questions such as how local files (if any) behave when played.

On my side, I have enabled diagnostics and see a whole host of errors related to network connectivity. These errors happen with our authentication servers and Qobuz as well. Example below:

10/20 15:06:55 Warn: [qobuz] [http] error result from http request: System.Net.WebException: Network is unreachable (x.x.x.x:x)

What kind of modem do you have? Is there any other form of router being used in your setup? Managed or unmanaged switches?

Thanks,
Wes