Qobuz Favorite Albums Disappear from Roon (ref#CF5E5D)

[Juha_Konttinen (Juha)]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Qobuz favourite Albums disappear from Roon repeatedly

Describe your network setup

Telia 5G (NOKIA FastMile 5G Receiver DS White, 400 Mbit/s) with Router (Technicolor DGA4330) connected to MacBook Pro (2.6GHz i7, 16 GB RAM 2019) via ethernet. Roon server is running on this MacBook Pro. DAC (Schiit Yggdrasil OG 2018) connected to MacBook Pro via USB.

[Juha_Konttinen (Juha)]

All Qobuz favourite albums disappered now 4th time this autumn. Try to resync but nothing happens. If I take backup in use, favourite Qobuz albums can be seen for a moment, then favourite album count starts to go down until there is no favourite albums left in Roon library. Still favourite albums can be seen on Qobuz or on Qobuz page in Roon

Last time I have to delete Roon app install and clean up MacBook Pro library from all roon stuff. After about two months it happened again just last night. Very annoying.

I found out that missing albums can be found in Library Maintance → Clean up Library. How these albums can go there? Albums can be still seen in Qobuz.

[Geoff_Coupe]

@Juha_Konttinen - I’ve merged the above post (originally posted in a discussion thread) into your support request because it gives some additional background that will be useful for the support team to be aware of.

[daniel]

Hi @Juha_Konttinen,
Thanks for writing in to ask about this issue. This is a known issue that usually resolves itself. Please see this post for more information.Qobuz albums disappearing from Roon library [See staff post] - #54