Qobuz files disappear

Roon Core Machine Roon Rock

Late yesterday afternoon I realised that most of my QOBUZ albums had disappeared from my Roon library. I started with 485 and went down to 146. However the missing albums are still visible on both the QOBUZ app and are also showing under My Qobuz in Roon.
I tried to manually re - add them until I realised how many there were, and then thought to try to restore them from a backup. After doing the restore all the albums reappeared in my library but after about 3 minutes I watched as my total album count went back from 1,329 to 977 - which still includes some Qobuz items. I have performed a library cleanup and have run out of ideas.
I could move the Roon core back onto a Windows 10 PC but will wait for your advice.

Thanks

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Unfortunately yes it’s a Roon/Qobuz known issue that was thought to be resolved but as now very apparent is not.
It does appear to be at the Qobuz end of things and it is being worked on.
All I can say is hang tight, have patience, they will return.

Do a search of this forum for similar occurrence…

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Hi Kevin

Thank you very much for your prompt reply. I had done a search for similar topics but obviously I hadn’t asked the right question ;-).
I will look a bit further and wait for things to settle.

Regards

Pieter

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Just one of many…

https://community.roonlabs.com/t/qobuz-albums-disappearing-from-roon-library-qobuz-issue-see-staff-post/171638/49

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