Qobuz integration issues in Roon without VPN (ref#JTX717)

[IGOR_LYUBOVICH]

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 13.12.25.

Describe the issue

RF. 12/25/13. ROON stopped working properly without a VPN with the Qobuz service (favorites and covers do not load, ROON Radio does not work). In the Audirvana Studio player (native Qobuz app, UAPP on Android), Qobuz works without a VPN. I reinstalled ROON, cleared the cache, logged back into my Qobuz account, but nothing helps. Everything works with a VPN. What could be the reason?

Describe your network setup

не знаю, до 13.12. все работало отлично.

[vadim]

Hello @IGOR_LYUBOVICH,

Based on your description, this issue is caused by external network restrictions.

Since Qobuz works correctly in Roon only when a VPN is enabled, and also works normally in other applications, the problem is not related to Roon itself. This indicates ISP-level filtering or routing restrictions affecting Roon’s access to Qobuz services in your region.

Unfortunately, this is outside of Roon’s control, and there is nothing we can change or fix on our side.

To resolve this, please contact your Internet Service Provider and the relevant local internet regulatory authority (e.g. Roskomnadzor) to clarify why access to Qobuz-related services is being restricted without a VPN.

At this point, continuing to use a VPN is the only available workaround.