richard_a
June 16, 2022, 2:39am
1
It work for a little while and then stopped working.
AceRimmer
June 16, 2022, 2:43am
2
Problems with Quboz suddenly not loading when selecting an album- regardless of my doing it from laptop or phone and regardless of which end point in my house. My library loads and Roon radio does too. I signed out of Quobz and back in a few times, no change. Whats up suddenly ?
This might be relevant to your case as well
richard_a
June 16, 2022, 8:39pm
3
This confirms other people are having the same problem and yet no response from support.
How does one address a problem if it’s so difficult to contact people from roon?
That confirms that you did not take the time to read through the thread linked above or you would have stumbled upon the response from support:
We are seeing some intermittent problems with Qobuz which are impacting Roon as well as the Qobuz app (so most definitely a problem on their end). The service disruption appears to be somewhat random in nature and is only impacting certain geographies. This is most likely an issue with the content delivery network that Qobuz uses.
1 Like
There is a sticky thread in the support category of the forum that explains how to report issues with Roon:
Another sticky thread emerged, that might be relevant:
We’ve gotten some reports lately about Qobuz integration issues in Roon.
In taking a close look at affected accounts we’ve recognized a pattern. In many cases, the affected customer has synced their Qobuz account in Roon using their username instead of their email address. Qobuz has recently changed its policy and now requires customers to use their account email when using partner services - such as Roon.
Qobuz mentioned this in a recent subscriber email sent out on June 17th, see screenshot …
wklie
June 24, 2022, 4:46am
7
For support to see your post, your thread needs to be created in the #support category instead of leaving it to be Uncategorized .