Qobuz issue follow-up

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Qobuz favourites disappear repeatedly

Describe your network setup

5G connection (NOKIA FastMile 5G Receiver) to Router (Technicolor DGA4330) connected (Ethernet cable) to 1) Roon Server (MacBook Pro 2018) 2) Roon Bridge (MiniMac) connected to (Unison USB cable) Schiit Yggdrasil OG. WLAN: Router (Technicolor DGA4330) connected with Ethernet cable to Deco M5 which makes Wifi WLAN with two other Deco M5. Router does not provide Wifi, only cable connection is used.

Hello @Juha_Konttinen ,

I wanted to check in with you to confirm, is everything in your Qobuz library showing up as expected following the fix? If you are having any further difficulties, please just let us know, thank you!

Qobuz favourites was there just couple of days. Yesterday morning they disappeared again. As I checked just now, no Qobuz favourite albums can be found in Roon. How can this thing be so difficult? I’m using MacBook Pro 2018 (with 16 RAM) as a Roon Server. There is quite large amout of favourite albums in Qobuz, it is now problem to Qobuz. Is the large amount of favourite albums a problem in Roon? If it is, you should update your program. I am quite annoyed with this thing. If this situation does not change for better, I’m going to move and start using something different. Why should I pay for something which is broken and does not work. BR. Juha Konttinen

Hi @Juha_Konttinen,

Thanks for the update! If possible, could you please share a screenshot of your Roon Settings>Services>Qobuz>Edit?

With that, do you have any recently saved backups you could test out restoring?

We’ll be monitoring for your reply. :+1: