Qobuz issues in Roon - Mac Mini

[Scott_Sorensen]

Same issue here. Qobuz has no problems playing directly to the endpoints but fails on a regular basis through Roon.

Mac mini as core. All connections wired Ethernet. Gigabit internet connection (tested at between 300-900 down during issues).

[noris]

Hi @Scott_Sorensen,

I have split your post into a separate thread so that I can better assist you here.

1. Can you please let me know what your network setup is like, including model/manufacturer of your networking gear?

2. Do you also experience any issues with local content, or is just Qobuz affected?

3. Does this issue affect multiple endpoints or just one in particular?

[Scott_Sorensen]

Modem Arris SB8200
Router Synology RT2600ac
Cisco gigabit switch

Core and one endpoint wired to that switch.

Issue on Qobuz only.
Issue on all endpoints.
Qobuz accessed directly via any endpoint works flawlessly.

[noris]

Hi @Scott_Sorensen,

Thanks for those additional details! Since this issue is only impacting Qobuz, we should focus on some Qobuz-specific troubleshooting:

1. Is there any change in behavior if you log out and back into Qobuz via Roon Settings -> Services?

2. You can try clearing out your Roon cache to see if this helps:

• Exit out of Roon
• Find and open your Roon database
• Navigate to /Library/Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

Let me know if either of these steps resolve the issue!

[Scott_Sorensen]

Logging in and out made no difference.

There is no cache folder that I can find.

[ged_hickman1]

did you see this part in the link?
https://kb.roonlabs.com/Database_Location