Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Wired connection to Netgear router. Connection is good, Dropbox works, live radio works.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
I don’t think that this is a device issue
Description Of Issue
I keep having problems accessing Qobuz. It says it’s failed to connect, I click ‘retry’, but it doesn’t work. So I click Cancel instead. This logs me out of Qobuz. I go to Settings, here I enter my account details. I get the response: There was an Unexpected error, please check your account details. (UnexpectedError).
Needless to say, my account is fine, I can play anything I like through the Qobuz app. I now can’t log back in.
This has happened several times in the last week. Eventually I’m able to log in, the next day or so. Currently I’m locked out though and feeling a little frustrated. What can I do to troubleshoot?
Hi @dylan there is, I believe, the same issue with Tidal, I have been having the described problem with my Tidal login for the last few days the only difference being that I can login again & “retry” works intermittently in my case.
Thanks Dylan. No problems at all with local playback, and I don’t have Tidal I’m afraid. Happy to enable diagnostics, how do I do that?
As of this morning I can log back in to Qobuz in Roon, but as this happened before I expect it will get stuck again soon.