Qobuz latency - sometimes takes 1 to 2 minutes to find tracks

Roon Core Machine

Roon Core running on dedicated Lenovo Tiny M715q AMD Ryzen 5 - 32 MB - 250 GB internal storage and 2 x 1 TB external USB connected SSDs. Windows 11. no other apps running.

Networking Gear & Setup Details

Network is Netgear Nighthawk MK63- all audio devices are directly connected via Ethernet except the Android Samsung Galaxy Ultra 23 (running Roon App) is wifi. Network speed is consistent around 550 mbps. COX.

Connected Audio Devices

The Lenovo Tiny running Roon Core is Ethernet connected to a Rasberry Pi4 (RoPieee XL) USB into a Denafrips Ares II DAC and I also have a Cambridge Audio CXN v.2 Ethernet connected SPDIF into the Ares II DAC.

Musical Fidelity M6s Preamp and Musical Fidelity M6s PRX power amp. KEF speakers

Number of Tracks in Library

My local music library consists of 20,000 tracks mostly FLAC files.

Description of Issue

From time to time, but at least 2 or 3 times per listened session (normally 3 hours per day), Roon just hangs for up to 2 minutes when I look for a track until it finds the track. The music will continue to play, but it locks up Roon until the track is found. Are there any specific settings in Roon that I need to change. I did not change any setting after I installed the Roon Core.

Hi @Christian_Korner,

Thank you for the report. The team has investigated diagnostics available from your PC and have a few follow-up steps to help pin down the issue.

To begin with, can you please confirm if you are also seeing lots of Network Connection errors in your Windows Event Viewer logs?

The most straightforward event is in the Applications and Services Logs/Microsoft/Windows/NetworkProfile log. There is a EventId 4004 “Network State Change Event” that fires whenever a network connection is made or re-identified.

https://answers.microsoft.com/en-us/windows/forum/all/network-connection-event-logs/517b72ce-240b-4f86-a560-e11a86ed03be

Since these Network Reachability Errors are being picked up from the system, we are curious to know if the Windows log is also flooded with this. Here is a view from my end, for example (Windows 10 but should be similar):

Hi @Christian_Korner,

Did you see my above response? This thread will auto-close in a few days, so we wanted to make sure you’d had a chance to troubleshoot your issue.

I am out of the country and have not been able to check my network. I will do that when i am back in the US. Thanks for your help.

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