Qobuz library not accessible after rejoining post-subscription lapse (ref#HGAO1V)

[robertdwilkie]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Didn’t renew Qobuz subscription due to a long hospital visit, now rejoined but my library hasn’t been made available.

Tell us about your home network

· The new SKY upgraded router.

[alex_h (Alex)]

Hi @robertdwilkie,

Thanks for reaching out.

Please try signing out of Qobuz in your Roon app, then sign back in.

After that, press “Sync library now” if the sync doesn’t initiate automatically.

Let us know please if it helps.

If not, we’d appreciate few screenshots showing the problem.

Thanks.

[robertdwilkie]

That did the trick; many thanks.

[vadim]

Hello @robertdwilkie

Thank you for the update. We are glad to hear that you were able to resolve the issue. Enjoy your music!