Qobuz loading slowly and drops

[Jose_Canas]

Core Machine (Operating system/System info/Roon build number)
Windows 10.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Marvell AVASTAR Wireless-AC Network Controller

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
I just purchased Roon for one year subscription and now Qobuz is crashing claiming it is loading slowly through the network.

This is a new issue since it was working fine previously. Can you help.

[dylan (Dylan Caudill)]

Hi @Jose_Canas,

Is local content working okay? What device are you playing to? Does the same issue occur for System Output?

[Jose_Canas]

Yes local content works fine. No drops. Only when streaming. This is a new issue since I paid for subscription. I was not happening before during free trial. Let me know whats up

[noris]

Hi @Jose_Canas,

Does “System Output” (your laptop’s speakers) display the same behavior?

Is there any change in behavior if you log out and back into Qobuz via the Roon Settings -> Services tab?

What is your network speed from the Core? Can you open a browser window to speedtest.net and let us know the download/upload speed?