Qobuz Log In Isn't Working

Support
1

Core Machine (Operating system/System info/Roon build number)
Windows 10

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Sky Q. Wi-fi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Streaming from HP Laptop to Naim Uniti Atom

Description Of Issue
I can’t log into Qobuz. It was ok earlier in the day.

3

Hi @David_S,

If you reboot your Core machine is there any change?

Are you able to sign in okay to the Qobuz app / web player?

4

Last night there was nothing I could do to log in to Qobuz on Roon, though it was working fine on the Qobuz web player and the Naim app. Today there was no problem! Any idea what was wrong and what I can do next time it happens?

1 Like
5

Hi @David_S,

Thanks for letting us know that the login is now working on your end!

How do you have your DNS servers configured on the Windows PC or your router, are you using Cloudflare DNS, Quad9 or Google DNS?

It is possible that there was a temporary DNS issue, I would look into changing the DNS server if you can. In any case, please do let us know if the issue re-occurs and we can take a closer look!

6

Please can you talk me through changing the DNS server.

7

Hi @David_S,

From what I’ve heard you cannot change the DNS directly on Sky routers, but you can change it on your Windows Core, I’ve linked a guide below on how to do so:

Hope this helps!

8

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