What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· iOS
Where are you trying to login?
· I can't log into Roon ARC
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· Time 9:00 am EST
Describe the issue
When I type the Qobuz username and password it claims it is unauthorized
Thanks for writing in and for sharing your report. @Suedkiez brings up a good point with the above reply - did you by chance create your current Qobuz account through Apple/Google/Facebook?
If so, let us know if the KB shared above helps. If not, we can enable diagnostic mode for your Roon Server to take a closer look. Thank you!
We see your previous topic threads on Roon Community mention Qobuz playback was logged in and functioning, but you experienced intermittent dropouts and playback failures. Sometimes, a timeout with Qobuz’ authorization servers can mimic a failing authorization.
Do you have any consumer VPNs active on this network or computer? What about anti-virus software or third-party firewalls?
Pinging this thread before it auto-closes due to inactivity. Diagnostics show recent Qobuz activity associated with your server; are we correct that you’ve resolved this problem?
