Qobuz Logout On Wake Up

Neil_Bulk · January 19, 2020, 10:29pm

Core Machine (Operating system/System info/Roon build number)

MacBook Pro (13-inch, Mid 2012)
10.14.6

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

WFi - Apple Airport Extreme 5GHz

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

USB

Description Of Issue

The last few days, when I wake my computer up Roon tells me that log into Qobuz has failed. A click of “Retry” gets me back in, but this is new behavior. Nothing has changed on my computer in the last few days.

dylan · January 19, 2020, 11:47pm

Hi @Neil_Bulk,

Do you have Roon set to start on launch? If you delay the launch of Roon is there any change?

dylan · January 20, 2020, 8:22pm

A post was split to a new topic: Qobuz logged out on startup of Roon

Neil_Bulk · January 20, 2020, 5:49am

@dylan

I keep roon running on my laptop at all times. This is new behavior that only happens when I wake my computer up. I’m not turning my computer on or off and I’m not restarting roon. It’s just when it wakes up. Here’s what I see. As I said, this is a recent phenomenon.

dylan · January 20, 2020, 8:24pm

Thanks for the update, @Neil_Bulk.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

Neil_Bulk · January 21, 2020, 12:03am

Just now, 4:03 PM PST.

dylan · January 21, 2020, 3:20pm

Thanks, @Neil_Bulk.

Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers

Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.

Would you kindly also verify the total number of tracks in your library? This can be found on the Overview screen in Roon.

Neil_Bulk · January 21, 2020, 3:57pm

@dylan

Tracks = 76639

Neil_Bulk · January 21, 2020, 4:37pm

Oh, and naturally the first time I woke up my computer today I wasn’t signed out of Qobuz. I hope I can duplicate this for your diagnostics.

Neil_Bulk · January 22, 2020, 4:44pm

It happened this morning, around 8:40 am PST. I’m currently logged out of Qobuz in roon after waking up my computer. It says, “Qobuz login failed”.

dylan · January 22, 2020, 6:24pm

Thanks for the update, @Neil_Bulk!

Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers

Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.

dylan · January 23, 2020, 5:13pm

Hi @Neil_Bulk,

The team is looking into this were wondering if you might be willing to perform an additional test for us. This test would involve starting a fresh database and running with that database for some time to see if the same behavior occurs.

I understand this test is a bit involved, so I wanted to check to see if you’d be interested before sending the full steps over to you. If you’re interested in helping with this just let me know and I’ll send the steps over.

Thanks!

Neil_Bulk · January 23, 2020, 5:18pm

Sorry, not interested in doing anything “involved”.

Also, was logged out of Qobuz this morning when I woke my computer up.

dylan · January 23, 2020, 8:12pm

No worries, @Neil_Bulk. I’ll get the data we’ve collected so far over to the team and I’ll follow up when they have more information. Thanks!

dylan · January 27, 2020, 1:43pm

A post was split to a new topic: Having Qobuz playback issues

Neil_Bulk · February 1, 2020, 5:16pm

I was just thinking I haven’t seen this issue lately and then this morning…

dylan · February 7, 2020, 2:22pm

Hi @Neil_Bulk,

I spoke with the team about the current status of their investigation today. After analyzing the diagnostics report of this and other reports, it looks like what you’re experiencing here is a bit different than what others are seeing and what we are investigating.

An example of a trace we’re seeing:

01/03 05:42:43 Info: [stats] 8026mb Virtual, 1695mb Physical, 772mb Managed, 50 Threads,  FDs 
01/03 05:42:58 Info: [stats] 8026mb Virtual, 1695mb Physical, 772mb Managed, 50 Threads,  FDs 
01/03 05:43:13 Info: [stats] 8026mb Virtual, 1695mb Physical, 772mb Managed, 50 Threads,  FDs 
01/03 05:43:28 Info: [stats] 8026mb Virtual, 1695mb Physical, 773mb Managed, 50 Threads,  FDs 
01/03 05:43:44 Info: [stats] 8026mb Virtual, 1695mb Physical, 773mb Managed, 50 Threads,  FDs 
01/03 05:43:59 Info: [stats] 8026mb Virtual, 1695mb Physical, 773mb Managed, 50 Threads,  FDs 
01/03 05:44:14 Info: [stats] 8026mb Virtual, 1695mb Physical, 773mb Managed, 50 Threads,  FDs 
01/03 05:54:16 Trace: [push] retrying connection in 0ms
01/03 05:54:16 Trace: [broker/accounts] network reachability changed. refreshing
01/03 05:54:16 Trace: [broker/accounts] [heartbeat] now=1/3/2020 1:54:16 PM nextauthrefresh=1/3/2020 2:34:26 PM nextmachineallocate=1/3/2020 2:49:13 PM
01/03 05:54:16 Trace:  [broker/accounts]   doing auth refresh, next=1/3/2020 2:34:26 PM
01/03 05:54:16 Trace: [broker/accounts] refreshing account info for email='nsbulk@gmail.com' userid=1819b67e-b72e-40f5-891d-c2dcf0f33d4f
01/03 05:54:16 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/login
01/03 05:54:16 Trace: [fiveaccountserver] BODY token=12e211fb-177f-4280-9517-0ce99bca99af
01/03 05:54:16 Trace: [client/roonbridges] network reachability changed, sending discovery query
01/03 05:54:16 Trace: [roonbridge] [sood] Refreshing device list
01/03 05:54:16 Warn: Error in web request https://accounts5.roonlabs.com/accounts/3/login: NetworkError (Error: NameResolutionFailure)
01/03 05:54:16 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (Error: NameResolutionFailure)
01/03 05:54:16 Warn: [broker/accounts] failed to refresh account info: Result[Status=NetworkError, ErrorText=Error: NameResolutionFailure]
01/03 05:54:16 Trace: [push] request to manager failed
01/03 05:54:16 Trace: [push] retrying connection in 83628ms
01/03 05:54:16 Debug: [tidal] network reachability changed. retrying login
01/03 05:54:16 Trace: [roonapi] network reachability changed. Kicking off discovery cycle
01/03 05:54:16 Warn: [easyhttp] web exception without response: Error: NameResolutionFailure
01/03 05:54:16 Warn: [radio/library] got location failed Result[Status=NetworkError]
01/03 05:54:16 Warn: [easyhttp] web exception without response: Error: NameResolutionFailure
01/03 05:54:16 Warn: [qobuz] [http] error result from http request: System.Net.WebException: Error: NameResolutionFailure
  at System.Net.WebConnection.Connect (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x00044] in <bc69ad8632744cfba18f9705e53c6302>:0 
  at System.Net.WebConnection.InitConnection (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x000cc] in <bc69ad8632744cfba18f9705e53c6302>:0 
  at System.Net.WebOperation.Run () [0x0009a] in <bc69ad8632744cfba18f9705e53c6302>:0 
  at System.Net.WebCompletionSource`1[T].WaitForCompletion () [0x00094] in <bc69ad8632744cfba18f9705e53c6302>:0 
  at System.Net.HttpWebRequest.RunWithTimeoutWorker[T] (System.Threading.Tasks.Task`1[TResult] workerTask, System.Int32 timeout, System.Action abort, System.Func`1[TResult] aborted, System.Threading.CancellationTokenSource cts) [0x000f8] in <bc69ad8632744cfba18f9705e53c6302>:0 
  at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00020] in <bc69ad8632744cfba18f9705e53c6302>:0 
  at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <ba70b91736bd40cb990a357097dba9c3>:0 
--- End of stack trace from previous location where exception was thrown ---

  at Sooloos.EasyHttp.QueryAsync (Sooloos.EasyHttp+HttpMethod method, Sooloos.EasyHttp+Params p, System.Threading.CancellationToken canceltoken) [0x00739] in <4351bba580eb4f198ba49f66f69991bd>:0 
01/03 05:54:16 Info: [qobuz] [module] update qobuz location True => False
01/03 05:54:16 Info: [broker/locations] updating location Qobuz:Name=QOBUZ:Id=f4845d8f-2574-4afe-9fbf-0a3ba8f37867
01/03 05:54:16 Info: [broker/locations] media availability: Qobuz:Name=QOBUZ:Id=f4845d8f-2574-4afe-9fbf-0a3ba8f37867 is offline
01/03 05:54:16 Info: [broker/locations] updating location Qobuz:Name=QOBUZ:Id=f4845d8f-2574-4afe-9fbf-0a3ba8f37867
01/03 05:54:16 Info: [broker/locations] removing location Qobuz:Name=qobuz Library:Id=7bd8903e-e872-d238-16e2-09741b45ee5a
01/03 05:54:16 Info: [broker/locations] media availability: Qobuz:Name=qobuz Library:Id=7bd8903e-e872-d238-16e2-09741b45ee5a is offline
01/03 05:54:16 Trace: [push] restarting connection (Unable to read data from the transport connection: The requested address is not valid in this context.)
01/03 05:54:16 Trace: [push] retrying connection in 122494m

Essentially what this is showing is that the internet connection of your machine is being re-enabled after we try to make the connection to Qobuz. For most people with a similar setup, this type of behavior doesn’t occur.

Our advice is to look into network settings both on the Core and on the router and, if this connection can be re-established more quickly, before we try to connect to Qobuz, this problem should not occur.

Let us know if you have any questions!

system · February 6, 2021, 2:22pm

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