Set up - Denafrips Arce streamer connected by ethernet. Roon Core on 2024 Imac connected by ethernet. approx 700mbs. Qobuz sometimes stalls or skips tracks with the message 'Qobuz media loading slowly'. Previously the Imac was connected via wifi and the problem was worse. with ethernet the problem is much less but still persists once in a while. I have logged out of Qobuz and logged back in and I am monitoring to see if this helps.
Describe your network setup
Modem is SPECTRUM EN 2251 (Hitron technolgies). Router is TP link Archer ax 21/ AX 1800
Previously via wifi Qobuz constantly stalling. Got my Imac/ Roon core connected via ethernet with approx 700 mb download speed. Qobuz more stable for 2 months. Recently noticed Qobuz stalling again although not as often as when it was connected via wifi. Any thoughts on how to troubleshoot? thank you
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We were able to review a fresh diagnostic report from your Roon Server, and see the stoppages happening:
Trace: [.NET ThreadPool Worker] [DENAFRIPS] [raatclient] GOT [202] {"samples":49920,"status":"Dropout"}
Warn: [Worker (1)] [ARCE 1] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
Trace: [Worker (1)] [ARCE 1] [zoneplayer/raat] too many dropouts. stopping stream
A few immediate next steps to test:
Restart your server and Denafrips DAC.
Ensure the DAC’s firmware is up to date.
Try disabling DSP in Roon to reduce the processing load.
Since the issue only occurs over Qobuz content, it may be worth testing out different DNS servers.
We have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
Based on the logs, they indicate that the audio stream stopped due to repeated network-related failures while trying to fetch the Qobuz stream. We see repeated ConnectionReset and net_http_ssl_connection_failed errors when Roon attempted to retrieve the track from Qobuz’s servers.
Roon was unable to download required audio blocks from Qobuz, leading to a situation where playback could not continue smoothly. We then saw an error rid:649 error response: 999 which usually indicates a failure in retrieving data, possibly due to network timeouts or server unavailability.
This then follows:
Trace: [Worker (5)] [ARCE 1] [zoneplayer/raat] too many dropouts. stopping stream
Info: [Worker (3)] [audio/env] [zoneplayer -> stream] All streams were disposed
Warn: [Broker:Transport] [zone ARCE 1] Track Stopped Due to Slow Media
Roon couldn’t keep up with real-time playback because of the missing data.
Do you have any active firewalls on the Mac? If you temporarily disable them, do you still run into issues?
Or, perhaps reviewing your router settings and checking if you’re able to allocate network priority to your Mac running Roon Server - that may help as well. Let us know the results!
thanks for the detective work! I have now allocated network priority to the Imac so let’s see.
pls advise.-
FIREWALL. Mac’s own firewall is off but in TP link router settings I found a firewall setting called ‘SPI firewall’ which is checked. Is that another firewall? Should I uncheck it?
thanks,
Thomas
Router firewalls are certainly important - keep it checked, on and active. This firewall helps protect your network by monitoring incoming and outgoing traffic. I don’t believe there are any granular options to make adjustments to this firewall, so keeping it enabled is our best bet!
Definitely keep us updated on how things perform with additional network allocation! We’ll be monitoring for your reply
