Using an ipad
I can’t sign into QOBOZ ITS SAYING NETWORK ERROR.
The ipad has full signal and google works fine, I have signed into Qobuz on another device without issue
Roon rebooted several times
can you help
Using an ipad
Please try rebooting your Roon Core machine and ensure you are signing into Qobuz inside of Roon using your registered email address and not a username
Yes I did that , that is where the network error occurred, I only went direct to the Q site to check the login was working
Hmm, you might have to try uninstalling the Roon app from the ipad and reinstall.
I assume there truly is no general network error with this ipad?
Its on the same network as the Roon Core machine?
Just checked my iphone no Q via Roon on that either
Reloaded the Roon app still no access
With both your iphone and ipad not seeing Roon it sounds more like a general network issue.
Support will need more details about your system to assist further I think.
Please complete the details as first presented in your support post.
Roon Core Machine
Networking Gear & Setup Details
Connected Audio Devices
Number of Tracks in Library
Description of Issue
Roon Core Machine - I assume that means the latest app on my ipad
Networking Gear & Setup Details BT ROUTER - Naim Nova - ipad
Connected Audio Devices - Naim Nova - Innuos mini zen
Number of Tracks in Library - 4300
Description of Issue - Cant connect Qoboz says networking error
This has to be the Roon app as I am currently playing Qoboz through the Naim app
No, that’s not correct. You have a Roon Remote installed on your iPad. The Roon Core must be installed on another device somewhere, a Mac or Windows PC, or perhaps you have a Nucleus?
Edit: or do you have it on your Innuos Zen?
apologies I am not sure, just want the darn thing to work as it did last night.
Its most likely on the zen as I had to configure it for the Roon initially
just checked myinnuos.com Roon Core is ticked
Try rebooting the Zen a couple of times - sometimes it takes more than one reboot to fix this Qobuz issue.
I’ve heard of some issues with Qobuz, please reach out to Qobuz support - suspect the issue is on their side.
Thanks to all the kind people who responded, rebooting the Innuos Zen did the trick
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