Qobuz - network error!

Support
1

Using an ipad
I can’t sign into QOBOZ ITS SAYING NETWORK ERROR.
The ipad has full signal and google works fine, I have signed into Qobuz on another device without issue
Roon rebooted several times
can you help

Roon Core Machine

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

2

Please try rebooting your Roon Core machine and ensure you are signing into Qobuz inside of Roon using your registered email address and not a username
Thank you

3

Yes I did that , that is where the network error occurred, I only went direct to the Q site to check the login was working

4

Hmm, you might have to try uninstalling the Roon app from the ipad and reinstall.
I assume there truly is no general network error with this ipad?
Its on the same network as the Roon Core machine?

5

Just checked my iphone no Q via Roon on that either

6

Reloaded the Roon app still no access

7

With both your iphone and ipad not seeing Roon it sounds more like a general network issue.
Support will need more details about your system to assist further I think.

Please complete the details as first presented in your support post.

Roon Core Machine

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

8

Roon Core Machine - I assume that means the latest app on my ipad
Networking Gear & Setup Details BT ROUTER - Naim Nova - ipad

Connected Audio Devices - Naim Nova - Innuos mini zen

Number of Tracks in Library - 4300

Description of Issue - Cant connect Qoboz says networking error

9

This has to be the Roon app as I am currently playing Qoboz through the Naim app

10

No, that’s not correct. You have a Roon Remote installed on your iPad. The Roon Core must be installed on another device somewhere, a Mac or Windows PC, or perhaps you have a Nucleus?

Edit: or do you have it on your Innuos Zen?

11

Hi
apologies I am not sure, just want the darn thing to work as it did last night.
Its most likely on the zen as I had to configure it for the Roon initially

12

just checked myinnuos.com Roon Core is ticked

13

Try rebooting the Zen a couple of times - sometimes it takes more than one reboot to fix this Qobuz issue.

14

I’ve heard of some issues with Qobuz, please reach out to Qobuz support - suspect the issue is on their side.

16

Thanks to all the kind people who responded, rebooting the Innuos Zen did the trick

1 Like
17

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