Roon Core Machine
Linux Jura 5.4.0-121-generic #137-Ubuntu SMP Wed Jun 15 13:33:07 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux
processor Intel(R) Core™ i5-3470S CPU @ 2.90GHz
memory 256KiB L1 cache
memory 1MiB L2 cache
memory 6MiB L3 cache
memory 16GiB System memory
Disk 8TByte hard drive holding local music collection
Networking Gear & Setup Details
Huawei B535 4G internet router
Netgear Switches
Ethernet connected Router<->Switch<->Core<-Audio devices>
Connected Audio Devices
RaspberryPI running Ropiee, Ethernet connected
Optically connected DAC
Number of Tracks in Library
90000 Tracks
Description of Issue
I can no longer successfully stream Qobuz via Roon. This was working recently but has now stopped.
I now get a red pop-up saying
“Error loading page, please check you network connection”.
I have valid Roon and Qobuz subscriptions.
I can play music via Roon from my local library with no issues
I can successfully stream directly from Qobuz using the Qobuz app on other devices.
According to settings/services Roon considers me to be signed into Qobuz.
(Not sure if this is relevant but I see a red warning triangle saying “Metadata improver is paused - Roon is having trouble verifying your connection with our servers”)
I can detect no issues with the network connection from the server.
PING discovery.roonlabs.net (35.231.208.158) 56(84) bytes of data. 64 bytes from 158.208.231.35.bc.googleusercontent.com (35.231.208.158): icmp_seq=1 ttl=55 time=157 ms
According to Settings/about I have the latest Roon Software running on all devices (Core 1.8 build 970, Bridge 1.8 build 943).
I have tried the following in multiple combinations:-
- Stopped and restarted the core (systemctl stop/start roonserver)
- Stopped and restarted the server (shutdown -r now)
- Logged out and in of Qobuz in Roon/Settings/Services
- Deleted the Cache in /var/roon/RoonServer
At this point I would usually attach a log file - but can’t see how !!