Qobuz no longer working with Roon (Linux, Roon 1.8 build 970 ,64bit)

Roon Core Machine

Linux Jura 5.4.0-121-generic #137-Ubuntu SMP Wed Jun 15 13:33:07 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

processor Intel(R) Core™ i5-3470S CPU @ 2.90GHz
memory 256KiB L1 cache
memory 1MiB L2 cache
memory 6MiB L3 cache
memory 16GiB System memory
Disk 8TByte hard drive holding local music collection

Networking Gear & Setup Details

Huawei B535 4G internet router
Netgear Switches
Ethernet connected Router<->Switch<->Core<-Audio devices>

Connected Audio Devices

RaspberryPI running Ropiee, Ethernet connected
Optically connected DAC

Number of Tracks in Library

90000 Tracks

Description of Issue

I can no longer successfully stream Qobuz via Roon. This was working recently but has now stopped.
I now get a red pop-up saying
“Error loading page, please check you network connection”.

I have valid Roon and Qobuz subscriptions.
I can play music via Roon from my local library with no issues
I can successfully stream directly from Qobuz using the Qobuz app on other devices.
According to settings/services Roon considers me to be signed into Qobuz.
(Not sure if this is relevant but I see a red warning triangle saying “Metadata improver is paused - Roon is having trouble verifying your connection with our servers”)
I can detect no issues with the network connection from the server.

PING discovery.roonlabs.net ( 56(84) bytes of data. 64 bytes from ( icmp_seq=1 ttl=55 time=157 ms

According to Settings/about I have the latest Roon Software running on all devices (Core 1.8 build 970, Bridge 1.8 build 943).

I have tried the following in multiple combinations:-

  • Stopped and restarted the core (systemctl stop/start roonserver)
  • Stopped and restarted the server (shutdown -r now)
  • Logged out and in of Qobuz in Roon/Settings/Services
  • Deleted the Cache in /var/roon/RoonServer

At this point I would usually attach a log file - but can’t see how !!

I’m declaring this issue closed. The system is now working again.

Unfortunately this required a hard reset/power cycle on the router (not popular at this location as it effects a number of people).

I am at a loss to understand why Roon-Qobuz (only) managed to loose connectivity while all other apps and users in the place saw no issue.

Lets hope this was a one off.

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