Qobuz not playing through Roon, OK with native app

Support
1

Roon Core Machine

Windows 10 64bit version 21H2
Intel(R) Core™ i7-4790K CPU @ 4.00GHz 4.00 GHz
16,0 GB

Networking Gear & Setup Details

Ethernet connection to Asus RT-AC68U router, just tested 914Mbps down, 816 Mbps up

Connected Audio Devices

RME ADI-2 DAC FS via USB, RME’s ASIO Madiface driver
Bose Soundtouch 10 via Airplay
Cambridge Audio CXNv2 via ethernet

Number of Tracks in Library

11,140 tracks

Description of Issue

Qobuz is not playing. Tracks that play OK in the native app are found from Roon but do not play (keeps searching). The problem stopped ocurring for some time (minutes) this morning but came back soon after. It is not related with the novelty of the track, happens with all music coming from Qobuz. Even with selected by Roon’s radio. I have logged out and in again of Qobuz. It happens with all players.

2

The problem got fixed after reseting the machine. Roon had been updated to build 943 this morning. I think that, if the Roon update of the Windows Core requires a Windows restart (restarting the Core is not enough) this should be stated in a dialog after the update process.

3

It shouldn’t need a windows restart, thats why its not mentioned.

4

If something goes wrong after next update, and goes away after rebooting I’ post an update.

5

Good idea. There maybe something support can sort out.

6

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