Hey @Frank_VFS, I’m moving this over to the Support category for ya. Can you tell me a bit more about your network configuration/topology, including any networking hardware you use (routers, switches, extenders, etc)? That way we have a clear understanding of how your devices are communicating.
Once we’ve got a bit more information about your network, our technical @support team can follow up with next steps.
Can you please share some more details regarding your setup as Kevin mentioned? Also, are you able to use the Qobuz Web Player (play.qobuz.com) with this same account? Please verify you are able to play full-length tracks there as you can still play 30 second snippets even without an active subscription to Qobuz.
I am able to play qobuz files on my web browser and on the iphone / ipad application. I used it in the car for streaming music while driving.
My network is a QNAP NAS connected to a SoTM Switch and the Roon server is a Pink Faun 2.16.
In my ROON account i have Tidal connected and this works perfect,
Also my dropbox back up works fine.
Qobuz isn’t working…and I get a headache because I can’t figure out why
In Roon it shows i am logged in correctly to the qobuz account and its set to high res. Tidal streaming works correctly. I do wonder however. The Roon account I have is on a different email address than the qobuz account…but that shouldn’t be a problem i believe.
Can you please try to reproduce this issue and let me know the exact local time + date + track of the next issue playing Qobuz material? Once I have this information, I can take a look at the logs from the Core, thanks!
Thanks for rebooting the server, I can confirm a log set successfully came in.
Looking over your log, we are seeing traces that indicate this issue could be related to a Linux Kernel issue reported in another thread and we believe that this scanning issue is causing general instability on your Pinkfaun server:
The infinate scanning issue is due to an older version of the Linux Kernel in use, and other users have successfully resolved this issue by updating their Kernel versions to the latest.
Since your server is a Pinkfaun server, I am not aware if there is a way to upgrade the kernel version on it or if this is something that Pinkfaun themselves must do.
We have reached out to Pinkfaun to see if they can advise further, and we suggest you also reach out to Pinkfaun as well.
I have been in contact with Pink Faun (Jord) in the last 2 days and today he logged in remotely in my Pink Faun 2.16 server.
About 30 mnutes later everything was working, I could login again and Tidal as well as Roon are working now.
This issue caused also that my roon server wasn’t able to back up and continued scannin after finishing the scan of my database… So I hope all of that is fixed now.
Great work from Pink Faun (and you guy’s finding this issue…) because I was getting grey hair as this wasn’t an easy thing to find.