Core Machine (Operating system/System info/Roon build number)
ROCK Version 1.0 (build 183) stable
Server Version 1.7 (build 505) stable
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
All gigabit hardwired to Comcast Internet 150 down / 20 up
Network gear is Ubiquity Unifi Switch and EdgeRouter
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
All
Description Of Issue
Since upgrade to 1.7 Qobuz has been unable to stream. This is consistent. The track, any track, fails to start. I get the Knight Rider light back and forth on the status. Local files and Tidal tracks play as expected.
Did some troubleshooting tonight:
Logged out / Logged back into Qobuz from Roon
Restarted the Server (the server itself from the “power” drop-down on the ROCK settings page)
Double checked that DNS was properly resolving Qobuz addresses.
Still have problem.
Have the following error in my log every time I try to play a track from Qobuz:
12/16 03:30:16 Warn: [streamingmediafile] caching https://streaming2.qobuz.com/file failed: System.Net.WebException: The operation has timed out.
12/16 03:30:16 Warn: [streamingmediafile] caching https://streaming2.qobuz.com/file failed: System.Net.WebException: The operation has timed out.
12/16 03:30:16 Error: [seekableurimediafile] while determining length: System.IO.IOException: streaming media failed due to network
12/16 03:30:16 Error: [seekableurimediafile] while determining length: System.IO.IOException: streaming media failed due to network
*12/16 03:30:16 Error: [zoneplayer] Unexpected Failure While Opening Sound: https://streaming2.qobuz.com/file?<stuffremoved>: UnknownFailure
12/16 03:30:16 Info: [dac] [zoneplayer] Open Result (Playing):Result[Status=UnexpectedError]
12/16 03:30:16 Info: [dac] [zoneplayer] Open result (Queueing): Result[Status=UnexpectedError]
12/16 03:30:27 Info: [stats] 22350mb Virtual, 921mb Physical, 414mb Managed, 320 Handles, 102 Threads
12/16 03:30:29 Trace: [streamingmediafile] retrying request due to The operation has timed out.Interesting to note: If I take the URL from *, in the log above, and paste it directly into a browser of a machine on the same network (same subnet, network path, DNS, etc.) as ROCK then the track plays fine and without any hesitation. Qobuz player works fine as well. Also note:
12/16 03:28:49 Debug: [easyhttp] GET to https://www.qobuz.com/api.json/0.2/track/getFileUrl?<truncated> returned after 843 ms, status code: 200So Roon is able to get the file details it’s just not reading the file.
Need help troubleshooting further as I cannot login to ROCK directly and I think that’s the next step.
Thank you much.