Description Of Issue
Simple - Tidal is streaming fine, local files are streaming fine. Qobuz, no go. Album and song titles/length displayed, but when it “starts” it sits at 0:00. So, I had to start my Tidal subscription again.
I’ve rebooted core several times, I’ve logged in and out of Qobuz (and yes, it’s active) 3 times, cleared things so I only have 1 login (this machine). Rebooted Qobuz numerous times.
So yes, it works fine if I use the Qobuz app on my phone. Sounded like I am not the only one having an issue as someone else had posted.
Qobuz suggested logging out of Qobuz (did that), turning off my Roon Core (did that), turning the Roon core back on (did that), and finally re-logging into Qobuz (did that)… still the same issue. Just tried that here at 7:00pm eastern on Thursday 1/9/20
Thanks for letting me know that timestamp. I have activated diagnostics mode for your account and what this action does is automatically upload a log set to our servers for analysis.
I’m looking through diagnostics and I’m seeing quite a few Name Resolution Server errors listed when attempting to reach Qobuz streaming servers.
In the past, we have seen ISP providers use unreliable DNS servers, I would suggest changing the DNS in your router to Cloudflare (18.104.22.168), Quad9 (22.214.171.124) or Google (126.96.36.199). Can you give that a try and let me know if it helps?
Yes, since the latest software update. Had issues with Tidal also (sometimes it’s slow to log-in, or I have to try a few times). But Qobuz always is a mess it seems after software updates. I was told last week it should be a one-time cache clearing, and re-boot… but I’ve been trying all day and no go again today.
Glad to hear the behavior is yet again resolved. If this issue occurs again, I would suggest that we take a look at logs. Please note the exact local time + date + track you next experience this issue if it occurs again and let me know here. Once I have that information, I can enable diagnostics for your Core and take a look for any additional clues.