Qobuz not streaming on Nucleus with Sonnet Hermes (ref#J8OMW9)

[waynemcginnis]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· EYE KNOW by De La Soul and @ approximately 17:20 CT on Monday 3/3

What are the make and model of the affected audio device(s) and the connection type?

· Netgear CM1200, TP link Archer TX 11000

Describe the issue

I have a nucleus and sonnet Hermes streamer as endpoint. I am subscribed to both Tidal and Qobuz.

Everything has been working fine until apparently about two weeks ago when Qobuz stopped STREAMING. I have no local files at this time to test for playback.
I can go to the Qobuz page and it populates and looks fine but when starting PLAY it just won’t connect. I did log out of Qobuz and back in.
Interestingly Tidal works just fine.

Describe your network setup

Netgear Nighthawk modem and TP link Archer router , Sonnet Hermes streamer

[benjamin]

Hey @waynemcginnis,

Thanks for taking the time to write in and share your report! Welcome to the community as well - we’re excited to have you here, but we apologize it’s an issue that prompted your recent post.

We’re not seeing a Nucles or any server tied to your account currently, could you please use the directions found here and send over a set of Roon Server logs to our File Uploader?

Are you able to play Qobuz content from the web app / stand-alone app normally, without Roon?

We’ll be on standby for your reply, thank you!