# Qobuz not synchronizing with Roon (ref#IFUP8T) **URL:** \ **Category:** Support\ **Tags:** rctt\_-02-2\ **Created:** [June 6, 2026, 4:33pm UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286 "2026-06-06T16:33:43Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Richard\_B00rn](https://community.roonlabs.com/letter_avatar/richard_b00rn/32/5_5575768a8748004e209b776fc1b2916d.png) [@Richard\_B00rn](https://community.roonlabs.com/u/Richard_B00rn)\ **Post date:** [June 6, 2026, 4:33pm UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/1 "2026-06-06T16:33:43Z")
#### Hi! What’s not quite right with Roon? · None of the above quite fits #### None of the above quite fits · None of these quite match #### Tell us what's going on · Qobuz will not sync #### Tell us about your home network · BT full fibre ---
**Author:** ![CoralRad](https://community.roonlabs.com/user_avatar/community.roonlabs.com/coralrad/32/109971_2.png) [@CoralRad](https://community.roonlabs.com/u/CoralRad)\ **Post date:** [June 6, 2026, 6:10pm UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/2 "2026-06-06T18:10:05Z")
This sounds like it could be the same issue I had and posted about this past week. It resolved on its own after about 24 hours. I tried logging out and back into Qobuz, refreshing the Qobuz library and then restarting Roon but it didn’t help. Qobuz had made some changes to their database the same day and several of my favorites had moved but not my entire Qobuz library. Good Luck. There was another thread that said the following worked: ![Screenshot 2026-06-04 at 12.16.59 PM](https://roon-community-uploads.s3.amazonaws.com/original/4X/8/6/8/86882eeed033786154e26d96c65a988b3ec09522.png) ---
**Author:** ![Alicja\_Lach](https://community.roonlabs.com/letter_avatar/alicja_lach/32/5_5575768a8748004e209b776fc1b2916d.png) [@Alicja\_Lach](https://community.roonlabs.com/u/Alicja_Lach)\ **Post date:** [June 6, 2026, 7:28pm UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/3 "2026-06-06T19:28:06Z")
Even a clean reinstallation from scratch doesn’t help. ---
**Author:** ![vadim](https://community.roonlabs.com/user_avatar/community.roonlabs.com/vadim/32/335515_2.png) [@vadim](https://community.roonlabs.com/u/vadim)\ **Post date:** [June 8, 2026, 6:07am UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/4 "2026-06-08T06:07:11Z")
Hi Richard, Thanks for sending the logs — they’ve been really helpful. The good news is that Roon is actually connecting to Qobuz successfully in the background: your full library (8,305 favourite tracks, 767 albums, 6 playlists) is visible to the server and syncing without errors. The “We’re having trouble connecting” message appears to be a startup timing issue where Roon displays that warning while it’s still re-establishing the Qobuz session after a restart. A few quick questions to help us narrow this down: 1. When you see the "trouble connecting" message, if you **leave Roon open and wait 2–3 minutes** without doing anything, does Qobuz eventually appear on its own? 2. Does the problem happen **every time** you start Roon, or only sometimes — for example after the network has been restarted? 3. As a quick test, could you go to **Settings → Services → Qobuz → Edit** and re-enter your credentials, then restart Roon? This forces a fresh session token and may resolve it immediately. Let us know what you find and we'll take it from there. ---
**Author:** ![Richard\_B00rn](https://community.roonlabs.com/letter_avatar/richard_b00rn/32/5_5575768a8748004e209b776fc1b2916d.png) [@Richard\_B00rn](https://community.roonlabs.com/u/Richard_B00rn)\ **Post date:** [June 8, 2026, 7:14am UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/5 "2026-06-08T07:14:36Z")
Hi Vadim Not sure you are talking about my issue. I never sent you any logs and my issue is not connecting to Qobuz I can connect and it works. The issue is Qobuz does not sync any new albums added in Qobuz. I have tried logging everything out and logging back in and rebooting server. I would be grateful for a solution. KIND REGARDS RICHARD ---
**Author:** ![Akio\_Ito](https://community.roonlabs.com/user_avatar/community.roonlabs.com/akio_ito/32/350051_2.png) [@Akio\_Ito](https://community.roonlabs.com/u/Akio_Ito)\ **Post date:** [June 8, 2026, 10:15am UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/6 "2026-06-08T10:15:33Z")
I am experiencing the same issue since 2-3 days. When I add an album to Qobuz on the iOS or iPad OS Qobuz app and then manually trigger library sync for Qobuz within Roon Remote, the new albums won’t show. This behavior was different until 2-3 days ago, when I could have the new items sync’ed. With Tidal it still works. It also still works the other way around: I can add an album to my Qobuz library within Roon, and it will be sync’ed and show shortly after in the Qobuz app. ---
**Author:** ![Alexander\_Koch1](https://community.roonlabs.com/letter_avatar/alexander_koch1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Alexander\_Koch1](https://community.roonlabs.com/u/Alexander_Koch1)\ **Post date:** [June 9, 2026, 6:57pm UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/7 "2026-06-09T18:57:19Z")
Same issue here since several days… No sync of my new Qobuz favorites to Roon on the “main screen”… ---
**Author:** ![benjamin](https://community.roonlabs.com/user_avatar/community.roonlabs.com/benjamin/32/348120_2.png) [@benjamin](https://community.roonlabs.com/u/benjamin)\ **Post date:** [June 12, 2026, 4:50pm UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/8 "2026-06-12T16:50:05Z")
Hi @Richard_B00rn and others, Per what @CoralRad has shared above, does performing a manual cache clear help? - Stop Roon Server from running in the [Web UI](https://kb.roonlabs.com/RoonOS_web) - [Find and open your RoonServer database](https://kb.roonlabs.com/Database_Location) - Navigate to `RoonServer/Cache` - Move the contents of the `/Cache` folder elsewhere, like your desktop - Try restarting Roon Server via the WebUI and verify if the issue still occurs We’ll be monitoring for your reply, thank you! 🙏 ---
**Author:** ![Alexander\_Koch1](https://community.roonlabs.com/letter_avatar/alexander_koch1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Alexander\_Koch1](https://community.roonlabs.com/u/Alexander_Koch1)\ **Post date:** [June 12, 2026, 5:02pm UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/9 "2026-06-12T17:02:47Z")
For me, the problem solved itself without my doing, the sync seems to be working again. ---
**Author:** ![connor](https://community.roonlabs.com/user_avatar/community.roonlabs.com/connor/32/172788_2.png) [@connor](https://community.roonlabs.com/u/connor)\ **Post date:** [June 15, 2026, 9:26pm UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/10 "2026-06-15T21:26:27Z")
Hi @Alexander_Koch1, glad to hear it’s resolved on your end. @Akio_Ito, @Richard_B00rn, are you still having sync issues? Please try restarting Roon Server once more first to force a background sync with the Qobuz servers. If that doesn’t help, let us know. Thank you and we’ll watch for your replies. ---
**Author:** ![Akio\_Ito](https://community.roonlabs.com/user_avatar/community.roonlabs.com/akio_ito/32/350051_2.png) [@Akio\_Ito](https://community.roonlabs.com/u/Akio_Ito)\ **Post date:** [June 15, 2026, 10:08pm UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/11 "2026-06-15T22:08:55Z")
Thanks, @connor for getting back. Indeed, for what I can see, Qobuz sync has been back to normal since about Thursday/Friday June 11/12. I am rebooting the Nucleus once a day anyway (to mitigate performance degradation), which also restarts Roon Server. ---
**Author:** ![Richard\_B00rn](https://community.roonlabs.com/letter_avatar/richard_b00rn/32/5_5575768a8748004e209b776fc1b2916d.png) [@Richard\_B00rn](https://community.roonlabs.com/u/Richard_B00rn)\ **Post date:** [June 16, 2026, 6:11am UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/12 "2026-06-16T06:11:16Z")
Hi Thank you for your help it seems to be resolved now ---
**Author:** ![vadim](https://community.roonlabs.com/user_avatar/community.roonlabs.com/vadim/32/335515_2.png) [@vadim](https://community.roonlabs.com/u/vadim)\ **Post date:** [June 18, 2026, 11:58am UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/13 "2026-06-18T11:58:04Z")
Hi @Richard_B00rn, Glad to hear it’s resolved! Feel free to reach out if anything else comes up. ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [June 19, 2026, 11:58am UTC](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286/14 "2026-06-19T11:58:19Z")
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