Qobuz not working etc

Roon Core Machine

NUC8I7BEH i7-8559U 2.7 GHz - 32GB - 500GBSSD - 1TB SATA
ROCK Roon OS 1.0 build 227

Networking Gear & Setup Details

844G Gigacenter 80 down / 80 up
Ethernet direct to NUC

Connected Audio Devices

Single zone, Denon PMA 2500PNE

Number of Tracks in Library

466 Qobuz Albums
1351 Ripped Albums

Description of Issue

Upgraded wireless router to hard-wired, since then Qobuz albums in library very slow to load, long gaps between tracks. Qobuz new releases not coming up (Error loading page, please check your network connection). Artist bios and discography very slow to load, if at all. Everything else working as expected, Qobuz working fine from app.

Have scoured various threads, rebooted, reinstalled

Have not updated NUC or tampered with new router since installation - out of my lane.

Any help/advice much appreciated.

Thank you, Patrick

Hello Patrick, I’m not with support, just offering a hand. Hope I actually do.
When you switched the device from wifi to hard wired the IP address changed I’d bet. DHCP binds an address to the MAC of the network card.
I would make sure wifi is turned off entirely, removed from memory even better. Then make sure each of your computers know the correct (updated address) rebooting should help otherwise it will take time to propagate out.
Your router should be able to confirm this.

I hope that helps.


Thank you, Paul. When you say wifi should be turned off entirely and removed from memory, do you mean from the router or the NUC? Then I should reboot the router and NUC? Forgive my technical ignorance…

Remove the wifi configuration from the NUC. My NUC liked to re enable wifi after a reboot and then I’d have 2 connections, one from ethernet and another on wifi. (No clue why so, I just nuked it from space) Both interfaces on the same subnet made things wonky™.
I would turn off (if it bothers no one else) everything, then start with the router, wait for it to get to a steady state. Then bring things up. That should clean up the local routing tables.
Log into the router, you should be able to see what devices are connected via wire or wifi. see if your devices are listed twice, do the accounting and you’ll be good.
Everyone starts somewhere. I’ll not harass someone who asks.


Paul, I’m grateful. I followed your steps and all is working great once again.
Thank you, Patrick


You’re most welcome.
Happy listening.


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