# Qobuz personal data not loading in Roon with network error message (ref#QNLQKU) **URL:** \ **Category:** Support\ **Tags:** rctt\_-02-2\ **Created:** [July 18, 2026, 7:33pm UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703 "2026-07-18T19:33:23Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Marco\_Demon](https://community.roonlabs.com/user_avatar/community.roonlabs.com/marco_demon/32/378636_2.png) [@Marco\_Demon](https://community.roonlabs.com/u/Marco_Demon)\ **Post date:** [July 18, 2026, 7:33pm UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/1 "2026-07-18T19:33:23Z")
#### Hi! What’s not quite right with Roon? · None of the above quite fits #### None of the above quite fits · None of these quite match #### Tell us what's going on · Hi, I just found out that I can’t see my Qobuz playlist in Roon. Instead I get the message: "Error loading page. Please check your network connection" It seems that similar issues occurred in the past with Qobuz and Tidal as well. The playlist are available in the Qobuz app. So it seems to be something with loading the personal data from Qobuz into Roon. It affects all personal Qobuz menus's in Roon (New releases, Playlists, and My Qobuz). In previous cases (last topic about similar issue in october last year) it hapenned after Qubuz changed something. I'm using Roon Rock as a Roon server on a mini PC. The issue applies to Roon remote on PC and mobile app (Android). I rebooted the server but this did not change anything. #### Tell us about your home network · Fritz!Box5530, everything wired, no active VPN ![](https://api.typeform.com/responses/files/ad5f69adcbfed17d1ba9fe7737234047cd903f55e37579bc21c6aff96f4a3c22/Screenshot_2026_07_18_204024.png) ---
**Author:** ![Mike\_de\_Munck](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_de_munck/32/336706_2.png) [@Mike\_de\_Munck](https://community.roonlabs.com/u/Mike_de_Munck)\ **Post date:** [July 18, 2026, 7:53pm UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/2 "2026-07-18T19:53:54Z")
Qobuz has a global outage. Has nothing to do with Roon. https://embed.reddit.com/r/qobuz/comments/1v03dnn/qobuz_down/?embed=true&ref_source=embed&ref=share ---
**Author:** ![Marco\_Demon](https://community.roonlabs.com/user_avatar/community.roonlabs.com/marco_demon/32/378636_2.png) [@Marco\_Demon](https://community.roonlabs.com/u/Marco_Demon)\ **Post date:** [July 18, 2026, 7:58pm UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/3 "2026-07-18T19:58:43Z")
I don’t think so. When I use the Qobuz app outside Roon everything works fine. It shows my playlists and I can play them. ---
**Author:** ![Mike\_de\_Munck](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_de_munck/32/336706_2.png) [@Mike\_de\_Munck](https://community.roonlabs.com/u/Mike_de_Munck)\ **Post date:** [July 18, 2026, 8:48pm UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/5 "2026-07-18T20:48:12Z")
Your issue was definitely due to the outage. Some pages in de Qobuz app seemed to work, but lots m did not. Anyway, the service appears to be up again. Problem solved 👌🏼 ---
**Author:** ![Marco\_Demon](https://community.roonlabs.com/user_avatar/community.roonlabs.com/marco_demon/32/378636_2.png) [@Marco\_Demon](https://community.roonlabs.com/u/Marco_Demon)\ **Post date:** [July 18, 2026, 8:58pm UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/6 "2026-07-18T20:58:38Z")
Hi Mike. The problem still exists here. Playlists are all empty… ![image](https://roon-community-uploads.s3.amazonaws.com/original/4X/a/6/f/a6fa31672ae3b8750c8349148196f2f2ab40d0ea.png) ---
**Author:** ![Mike\_de\_Munck](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike_de_munck/32/336706_2.png) [@Mike\_de\_Munck](https://community.roonlabs.com/u/Mike_de_Munck)\ **Post date:** [July 18, 2026, 9:05pm UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/7 "2026-07-18T21:05:53Z")
my guess is the service is getting back online. Give it some time. Since when do you have this issue? If your issue doesn’t go away it might not be related to the outage after all, and I have been talking out my … 😜 ---
**Author:** ![Marco\_Demon](https://community.roonlabs.com/user_avatar/community.roonlabs.com/marco_demon/32/378636_2.png) [@Marco\_Demon](https://community.roonlabs.com/u/Marco_Demon)\ **Post date:** [July 19, 2026, 8:28am UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/8 "2026-07-19T08:28:41Z")
Same today… Today I logged out from Qobuz in Roon services, closed Roon desktop, rebooted Roon server, started Roon desktop and signed in again into Qobuz. I see the same playlists screen as shown above unfortunately. No issues with Qobuz webplayer and app. Sorry Mike 😉 ---
**Author:** ![Marco\_Demon](https://community.roonlabs.com/user_avatar/community.roonlabs.com/marco_demon/32/378636_2.png) [@Marco\_Demon](https://community.roonlabs.com/u/Marco_Demon)\ **Post date:** [July 19, 2026, 9:54am UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/9 "2026-07-19T09:54:42Z")
I think I solved the problem.😀 Apparently something went corrupted in my Roon Core (Rock). I solved it by deleting all files in the cache folder following the procedure in “Step 3” below. **Step 1: Force a Manual Library Sync** Before trying anything invasive, force Roon to actively scan your Qobuz account: [[1](https://community.roonlabs.com/t/qobuz-playlists-not-syncing-on-new-roon-core-ref-jcdg58/316387), [2](https://community.roonlabs.com/t/import-playlist-from-qobuz/213407)] 1. Open your Roon Remote app. 2. Go to **Settings** → **Services**. 3. Click **Edit** next to **Qobuz**. 4. Click **Sync library now** (or **Sync Now** ). 5. Go back to your **Playlists** tab to check if they have populated. [[1](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286), [2](https://community.roonlabs.com/t/import-playlist-from-qobuz/213407), [3](https://community.roonlabs.com/t/qobuz-playlists-not-syncing-on-new-roon-core-ref-jcdg58/316387), [4](https://community.roonlabs.com/t/qobuz-favorite-albums-not-syncing-to-my-library-albums/236131)] **Step 2: Clear the Authentication Token (If Sync Fails)** If a manual sync doesn’t pull them down, Roon’s current cloud token might be stuck. Logging out completely severs the link and forces Roon to fetch your full Qobuz profile from scratch upon logging back in: [[1](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286), [2](https://community.roonlabs.com/t/qobuz-playlists-not-syncing-on-new-roon-core-ref-jcdg58/316387)] 1. Go back to **Settings** → **Services**. [[1](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286), [2](https://community.roonlabs.com/t/qobuz-playlists-not-syncing-on-new-roon-core-ref-jcdg58/316387)] 2. Click **Edit** next to Qobuz and select **Sign Out**. [[1](https://community.roonlabs.com/t/qobuz-playlists-not-syncing-on-new-roon-core-ref-jcdg58/316387), [2](https://community.roonlabs.com/t/qobuz-albums-keep-reappearing-in-roon-library-ref-ia286s/280429), [3](https://community.roonlabs.com/t/qobuz-showing-hi-res-in-app-but-not-in-roon/240577)] 3. **Reboot your ROCK machine** : Go to **Settings** → **Setup** → **Find your Core** (or access the ROCK Web UI via your browser) and select **Restart Roon Server**. [[1](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286)] 4. Once ROCK comes back online, open Roon, return to **Services** , and **Sign In** with your Qobuz credentials. Your playlists will begin downloading instantly. [[1](https://community.roonlabs.com/t/qobuz-playlists-not-syncing-on-new-roon-core-ref-jcdg58/316387)] **Step 3: Clear the ROCK Server Cache (The “Nuclear” Option)** If playlists are still missing due to a corrupted local cache database on your ROCK drive, you can wipe the temporary cache folder safely. [[1](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286)] 1. Open the **ROCK Web Interface** by typing your ROCK’s IP address into a web browser. 2. Click **Stop** next to **Roon Server Software**. 3. On a Mac or Windows PC connected to the same network, open your file explorer and access your ROCK network share (Type `\\ROCK\` in Windows Explorer or `smb://rock.local` in Mac Finder). 4. Navigate to the **`Data/RoonServer/Cache`** folder. 5. **Delete everything inside the `Cache` folder** (Do _not_ delete the parent folder itself). 6. Return to the ROCK Web Interface and click **Start** next to **Roon Server Software**. [[1](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286), [2](https://community.roonlabs.com/t/clearing-cache-from-my-roon-server/203983), [3](https://community.roonlabs.com/t/sluggish-playback-on-roon-with-qobuz-playlists-and-connectivity-issues-ref-di4hvb/308369)] When Roon reboots, it will connect to Qobuz fresh, completely bypassing any old local data blocks, and re-import all your playlists cleanly. [[1](https://community.roonlabs.com/t/qobuz-not-synchronizing-with-roon-ref-ifup8t/321286), [2](https://community.roonlabs.com/t/qobuz-albums-missing-from-library-but-present-in-my-qobuz-ticket-in/282553?page=19)] ---
**Author:** ![benjamin](https://community.roonlabs.com/user_avatar/community.roonlabs.com/benjamin/32/348120_2.png) [@benjamin](https://community.roonlabs.com/u/benjamin)\ **Post date:** [July 20, 2026, 7:34pm UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/10 "2026-07-20T19:34:15Z")
Hey @Marco_Demon, That’s great news, and thanks for circling back with the fix. We’re glad clearing the ROCK cache got Qobuz loading properly again, even if something had gotten tangled up locally. Enjoy the music! 🎶🥁 ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [July 21, 2026, 7:35pm UTC](https://community.roonlabs.com/t/qobuz-personal-data-not-loading-in-roon-with-network-error-message-ref-qnlqku/322703/11 "2026-07-21T19:35:12Z")
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