Qobuz playlists not appearing in Roon on various devices (ref#M23BFT)

[Manabu_Sekizuka]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hello,

I’m having an issue with Qobuz playlists not appearing in Roon.

Environment:
- Roon Core: Intel NUC (headless)
- Roon Remotes: iPad, iPhone, iMac
- Roon version: Latest
- Qobuz account: Logged in (confirmed under Services)

Issue:
- Qobuz playlists do not appear on any device (iPad, iPhone, iMac).
- I can still play Qobuz tracks from “History” or via “Search.”
- Qobuz app itself shows playlists correctly.
- I have tried restarting Core, devices, router, and re-logging into Qobuz, but the issue persists.

It seems to be a synchronization issue between Roon and Qobuz playlist data.
Could you please check or advise?

Thank you.

Describe your network setup

My network setup:
Roon Server runs on an Intel NUC (running Roon OS / ROCK).
It is connected via Ethernet to an audio-dedicated router (TOP WING DATA ISO BOX + OPT AP bundle).
Control devices are iMac, iPad, and iPhone, all on the same Wi-Fi network.
Internet connection is stable, and no VPN or firewall is enabled.
All devices are on the same subnet.

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

Did you see this pinned post?

Qobuz Playlists Unavailable in Roon [Fix in EarlyAccess]

Hi everyone, Qobuz and Roon are aware of an issue affecting Qobuz playlists in Roon and are working together to resolve it. What’s happening: Navigating to Roon → Qobuz → Playlists shows an empty page. Navigating to Roon → Playlists → Qobuz Playlists displays some Qobuz playlists, but might not display recently created Qobuz playlists. Navigating to Roon → Qobuz → New Releases may intermittently show a red error message, even if the page loads. Playlists created within Roon that include Qob…

A fix should be available shortly so please be patient.
Thank you

[alex_h (Alex)]

Good day @Manabu_Sekizuka !

I hope you’re doing well today.

We are sorry to see our users affected with that problem.

As of now it is a known issue caused by some changes in Qobuz API.

We do recommend you to wait until next release which is coming very soon or apply to Early Access Program.

Have a nice day!

Regards.

[connor]

Hi @Manabu_Sekizuka,

There is a fix undergoing testing on the Early Access branch. To test the fix, you can migrate your Roon devices by following the instructions in this article:

Roon Early Access Program

Here is the main tracking thread pertaining to this issue:

Qobuz Playlists Unavailable in Roon [Fix in EarlyAccess]

Hi everyone, Qobuz and Roon are aware of an issue affecting Qobuz playlists in Roon and are working together to resolve it. What’s happening: Navigating to Roon → Qobuz → Playlists shows an empty page. Navigating to Roon → Playlists → Qobuz Playlists displays some Qobuz playlists, but might not display recently created Qobuz playlists. Navigating to Roon → Qobuz → New Releases may intermittently show a red error message, even if the page loads. Playlists created within Roon that include Qob…

To ensure all users see updates from the team, we’re going to close this thread for now. Please see the main tracking thread moving forward for updates from the team.

As my colleague @alex_h mentioned above, if you don’t wish to migrate your Roon devices to Early Access, you can simply wait for the next Roon update.

Thank you again for your patience. We know this has been a frustrating bug to endure, but we’re confident users will have full Qobuz functionality restored shortly.