Qobuz playlists not syncing properly with Roon (ref#9GS4BC)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· On Qobuz, all my playlists are full. On Roon, some are, but most are empty. I have tried restarting Roon, my computer. I have tried signing out of Qobuz and then signing back in. No difference, The problem remains.

Tell us about your home network

· Orbi router and mesh system.

2

Hi @Jason_Argo,

Thanks for the details. It sounds like Qobuz playlists are not syncing cleanly into Roon, and restarting Roon, restarting your computer, and signing out of Qobuz did not change anything.

Please share a few screenshots of the behavior in Roon vs Qobuz when you can. That will help us take a closer look.

You can also try to perform a cache clear by using the following instructions:

  • Exit out of Roon/RoonServer (in taskbar)
  • Find and open your Roon database
  • Navigate to Roon/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon/RoonServer and verify if the issue still occurs
3

Hi @Jason_Argo,

We’re investigating Qobuz sync issues and noticed this report doesn’t have a clear resolution. Diagnostics indicate that you might have signed onto Roon Server since you last posted. Are you still seeing discrepancies in your playlists between Roon and the Qobuz app?

Please share an example of an affected playlist here and we’ll pinpoint it in logs. Thank you!