Qobuz possible metadata issue, not sure

Support Metadata
1

Hi @support

I thought I should flag this slightly odd behaviour in Roon Radio with Qobuz. I’m not sure if it is a metadata issue, or a format selection issue.

Roon Radio started playing the track Sunset by Panda Bear from the EP A Day With the Homies;

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image828×1792 553 KB

But when I clicked on the EP/album title link I saw this;
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image828×1792 55.5 KB

If I navigated to Panda Bear as an artist I found the EP;
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image828×1792 313 KB

The difference appears to be that Roon Radio had selected and was playing a 16/44 version of the track, but as you can see the EP is 24/44. There doesnt actually appear to be a 16/44 version available in my Qobuz subscription, so I am not sure how Roon Radio picked it up.

3

Hi @Tim_Rhodes,

Thanks for the report, much appreciated! If you start playback of the album from the artists page and then click the album link from Now Playing is there any change?

4

Hi @dylan

Yes that works and takes me to the 24/44 album/EP. So it was only the link from the now playing screen when the track was selected by Roon Radio.

If I look back in my playing queue I can see the offending 16/44 track and I can reproduce the ‘album not found’ error from it.

5

Hi @Tim_Rhodes — Thanks for clarifying!

I want to get this report to the QA team for further investigation, but I’m hoping to get just a bit more information so I can make sure they’ll have everything they need. If possible, could you please do the following:

  1. Find the album in the Queue’s history
  2. Take a screenshot of the queue
  3. Select the album (make a note of the time you do this)
  4. Take a screenshot of the error once more
  5. Respond here with the two screenshots and the timestamp from when you opened the album — I’ll enable diagnostics for this timestamp

Thanks!

6

Hey @dylan thanks for getting back to me on this. Here are the screenshots;

  1. The track in the queue

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    image2538×1604 502 KB

  2. The album error

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    image2958×2540 210 KB

I clicked on the album at around 17:44 and again at 17:45 UTC.

7

Thanks, @Tim_Rhodes – I’ve enabled diagnostics and once the report is received I’ll pass it to the team for analysis.