Qobuz ; Roon cannot login [Resolved - Reboot router]

[Edwin_Slee]

Hi,
It seems something is wrong with the Roon–Qobuz link.
Roon cannot login, but using the same credentials with Firefox I can login.
What’s wrong?
Regards Edwin Slee

[dylan (Dylan Caudill)]

Hi @Edwin_Slee

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Are you seeing an error message when you try to sign in? If so, what does it say?

[Edwin_Slee]

Hi,

Problem solved.

My Roon core logs in via a wired connection to a router which is connected to my ISP (Internet).

I logged in with Firefox on a Windows PC which has a Wifi connection to the same router.

Suddenly both behaved differently, concerning login to Qobuz.

After rebooting the router they function the same, so both could login Qobuz.

Thanks for your support.

Kind regards, Edwin