Qobuz stopped streaming

[Luca_Di_Mauro]

Roon Core Machine

SonicTransporter v2.8

Networking Gear & Setup Details

NetGear AC4000, connected directly through ethernet

Connected Audio Devices

ultraRendu v2.8 (ethernet)
SMSL M300 MKII Audio AK4497 Balanced (USB)
McIntosh C50 (primary system; USB)
Yamaha TSR 5810 (secondary system; AirPlay via wifi)

Number of Tracks in Library

26,205

Description of Issue

Since yesterday Roon does not dream Qobuz anymore. Tracks and playlists remain in opening mode, with the horizontal line flashing as if loading, and after some time I get the message ‘Can’t play, check the connection ‘. Room is logged in Qobuz and can sync the library when I ask it to. Qobuz works fine outside of Roon, also via the main amplifier.

[benjamin]

Hey @Luca_Di_Mauro,

Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.

Since some time has passed I wanted to touch base to get your current status. After taking a look into your account, it looks like you’ve been able to access Qobuz successfully. We’ll be watching for your reply and get back in touch as quickly as we can. Thanks!