Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· Qobuz
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· Just now at 5:20PM Mountain in US.
What are the make and model of the affected audio device(s) and the connection type?
· See prior answer.
Describe the issue
The album Spring Awakens by Lawson Rollins does not play streaming via Qobuz. It played without problem 2 days ago when the album was released. All I get a is an endless shifting back and forth of the time display line but no connection to the stream. This happens with other streaming albums also, but most work just fine. Tried logging in/out on Qobuz, quitting and restarting Roon server. No luck for those tracks/
Describe your network setup
Roon installed on Mac Studio M2Max using RME ADI-2 DAC to Genelec 4020D speakers. Direct connected via USB..
2nd edit: Apparently it is only the first track will not play. The rest of the track play fine. This also Occurred on Shai Maestro’s new album The Guesthouse. The first track will not play but the others do play fine.
Thank you for reporting this and providing those exact track details!
The behavior you are describing—where the time display endlessly shifts back and forth but the music never starts—is a known symptom of a specific network routing issue between your system and Qobuz’s servers.
Under the hood, Roon is successfully asking Qobuz for the audio file, but Qobuz’s content delivery network (Akamai) is handing back an empty file (0 bytes). Roon then gets stuck in a rapid loop, constantly retrying to download that missing data so the track can start. This often happens on a track-by-track basis depending on which regional server node the track is hosted on.
Because this is a routing issue, the most effective solution is to change your network’s DNS settings. Your Internet Service Provider’s default DNS is likely routing your Mac to a stale, broken, or filtered CDN node.
Could you try changing the DNS servers on your Mac Studio (or globally at your router level) to a reliable public DNS? We highly recommend using Cloudflare (1.1.1.1 and 1.0.0.1) or Google (8.8.8.8 and 8.8.4.4).
Changing your DNS will force your network to map a new, healthy path to the Qobuz servers. Please give this a try and let us know if those first tracks start playing normally again!
I had been using 1.1.1.1 and 9.9.9.9 as the DNS. I changed the DNS to 1.1.1.1 and 1.0.0.1 eliminating the Google ones. The Lawson Rollins first track works now but the Shai Maestro first track still does not work. However all the subsequent Shai tracks work fine.
We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.
You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.
I am having a very similar issue here in Sweden. I am already using Google DNS, and just this afternoon i wanted to listen to the only released track from Submotion Orchestra’s upcoming album:
It simply leaves Roon trying to retrive something, which it never does…
I don’t know if this helps, but I can play this track fine. All my issues with the Lawson Rollins and Shai Maestro tracks are in Roon streaming only. They all play well on the Qobuz Mac app. BTW, nice track from Submotion Orchestra!
I’m having the same issue with tracks from other albums (for example, ‘For The Love of Pain’ by Testament or ‘Red Sector A’ by Rush), which happen to be the exact songs I use most often to test my audio gear. My guess is that Qobuz is applying some sort of playback restriction on a per-account basis to the most-played tracks due to licensing or copyright issues. Curiously, I don’t have any problems playing them on my phone via the Qobuz app or through the web player in Chrome.
Thanks for the continued replies! Our team is still investigating the issue and potential solutions. We don’t have any specific updates to share quite yet.
