Qobuz Streaming Service Not Working (ref#FT0E1I)

[geral]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

qobuz stop working

Describe your network setup

vodafone router, english electric switch, bricasti design m3

[Moderator Edit: Email address redacted]

[Carl]

Hi @geral,

Do you have a paid for Qobuz account or are you on a free trial with them?
Unfortunately Qobuz only allow 3rd party connections to paid accounts.

Has this ever worked, or is the first time you have tired to user Qobuz?
Are you using a VPN? If so, I’d try switching it off to see if that help.

As a troubleshooting step I would recommend rebooting you Roon Server Machine, Switch and Network Router, as this might be related to a network communication issue.

Hope some of this helps, if not Roon’s support will be along to assist once your ticket gets to the top of their queue.

[geral]

All was working but out of nowhere roon stop accepting Qobuz. I have qobuz running in other platforms like innuos, yamaha and mobile app. But on this roon pc instalation all the other functions seem to work but it keeps giving the error network when I try to add qobuz service.

[Carl]

Did you try this … ?

@Carl

As a troubleshooting step I would recommend rebooting you Roon Server Machine, Switch and Network Router, as this might be related to a network communication issue.

[Jim_F (Minimalist)]

Make sure you are running the current versions of everything. Log out of Qobuz in Roon, reboot everything, log into Qobuz in Roon.

[noris]

Hi @geral ,

Did you by any chance create your Qobuz account using Apple/Google/Facebook?

Qobuz Sync Error when created from a Apple/Google/Facebook account

I would try the reboot, and it that doesn’t help, you can try to clear out your Roon cache:

• Exit out of Roon
• Find and open your Roon database
• Navigate to Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

Also, I noticed that you are using both Roon 1.8 and Roon 2.0 servers on your system. Can you confirm if you see the same issue with the Roon 2.0 install?

[geral]

Hello. I de-install and clear all files of roon and install it back again. and it keeps doing it.

[benjamin]

Hey @geral,

Have you tested out your Windows firewall recently? Can you confirm Roon is listed as a proper exception within any firewall or antivirus software? Here’s more info on this:

FAQ: Adding Roon as a Firewall Exception

As easy way to test this is to temporarily disable your windows firewall and see if you can login.

@noris

Also, I noticed that you are using both Roon 1.8 and Roon 2.0 servers on your system. Can you confirm if you see the same issue with the Roon 2.0 install?

Let us know the above - it looks like your running the legacy version of Roon, which we’re unfortunately not able to support much anymore. We’re also unable to ship any fixes or software updates to Roon 1.8.

We’re also seeing a version of Roon 2.0 within your system. If you’re able to, we recommend staying up to date on the latest version of Roon if possible.

Let us know

[geral]

Hello. I was able to connect through the roon 2.0 I have on another pc. I’m not sure if my 2 accounts are still functioning… I’ll have to check later