Qobuz track fails to load on Roon, other tracks fine (ref#GQQTI8)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 2026/05/17 111329

What are the make and model of the affected audio device(s) and the connection type?

· Gustard A26

Describe the issue

A specific track is failing to play through Roon with Qobuz. The error message is: "Playback was interrupted because a track failed to load." （「曲の読み込みに失敗したため再生を停止しました」）

Other tracks in the same album play fine
The track plays normally in the Qobuz native app
Issue started a few days ago (was playing fine before)
Re-authenticating Qobuz in Roon did not resolve the issue
Tested with HQPlayer bypassed — same result
Removed the track from library and re-added — same result

Roon Version: [2.66]
OS: macOS
Track: [Be My Star (Goddess of Victory: NIKKE Original
Soundtrack)
LEVEL NINE T.T. STAR]

Describe your network setup

RT-BE92U

2

I’ve reported issues like this to Qobuz before. They usually fix them.

3

Hey @raimei,

Thanks for writing in and for sharing your report! Sorry to hear you’re having some playback issues with a specific qobuz track.

We’re not seeing any traces of the playback attempt you mention in your OP - could you please reproduce the issue and share the specific date and time, and we’ll enable diagnostic mode again to take another look.

I’d also be curious - if possible, could you temporarily set up a VPN and attempt playback from a region different from where you’re currently experiencing this issue?

We’ll be monitoring for your results, thank you!