Qobuz tracks and albums not playing in Roon (ref#GSP7HO)

[doug_a]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Around 6 pm PST - Guinnevere from Crosby, Stills, and Nash

What are the make and model of the affected audio device(s) and the connection type?

· Raspberry Pi with Allo DigiOne Signature HAT. Connected to router by cat6 cable.

Describe the issue

Many Qobuz tracks/albums do not play

Describe your network setup

Router connected to fiber modem. ROCK appliance connected to router. Roopieee applianced connected to router. All components connected via physical cable.

[vadim]

Hello @doug_a

Thank you for reaching Roon support.

We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.

You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.

[doug_a]

One more bit of information. The last time the music just stopped, I did not hit the pause button in Roon. Approximately half an hour after that, the music resumed. Quite a surprise.

[vadim]

Hello @doug_a

The information you shared aligns perfectly with what our engineering team has been investigating. As you suspected, the slowness and the “white screen” delays you’re seeing are tied to how Roon is currently communicating with the Qobuz infrastructure during their ongoing server transitions.

In your logs, we can see the system successfully establishing a connection, but the data stream is being interrupted or returning empty payloads, causing Roon to “hang” while it waits for a response. This explains why the interface feels sluggish and why tracks sometimes fail to start or load metadata.

The good news is that we now have sufficient diagnostic data from your account and several others to work on a resolution. Our R&D team is actively developing optimizations to make Roon’s connection to the Qobuz CDN more resilient during this period.

At this stage, we don’t need any further logs or timestamps from you. We are working on a fix, and the best way to track our progress is to keep an eye on our Roon Software Discussion > Software Release Notes

[doug_a]

Great, thanks for keeping me in the loop. I look forward to hearing how this all shakes out.

[benjamin]

Thanks for the reply @doug_a we also wanted to share the current tracking thread for this issue, where we’ll post any updates as things progress:

Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Ticket in]

Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations where random tracks won't stream from Qobuz through Roon. So far this has happened with 3 tracks but the problem persists through multiple Roon sessions (meaning my Roon server is turned off and then when I boot up again the next time, the playback problem for these tracks persists)…

Feel free to tag thread to ‘watching’ at the bottom if you’d like to receive updates outside of when the fix is released to our Software Release notes. Thank you!