Qobuz tracks marked Hi-Res play as 16/44.1

[Gerald_Richardson]

@support
Quite a few Qobuz albums marked Hi-Res that I import play as 16/44.1 like the following:

My trial period ends 3/12/2019 and I would really like to see this cleared up before I start paying $25.00/month.

[Henry_McLeod (Henry)]

Works OK to me in the U.K. territory. 96/24 plays as it should. Assuming you are on the high res. tier it does need looking at.

[Alfred_van_Hoorn]

Works OK for me also (96/24): in the Netherlands.

[Gerald_Richardson]

To, clarify, some Qobuz Hi-Res tracks do play correctly, but nine that I added yesterday (3/9/2019) do not.

[dylan (Dylan Caudill)]

Hi @Gerald_Richardson,

We are currently working with Qobuz to investigate and resolve an issue where some albums are incorrectly showing that they’re available to stream in hires. I can’t provide any specific timeframes, but we will be sure to keep you updated here when this has been resolved.

[Gerald_Richardson]

Thanks for your response.

[Ernie]

Noticed the same thing. Pentatone and Naive labels advertise hires but play at 16/44.1. in some cases they play correctly in the Qobuz app (e.g some of the Naive label).