Qobuz tracks not available while Tidal works fine (ref#IWNU23)

Support
1

What best describes your playback issue?

· The queue is skipping tracks

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Cable (USB, HDMI, SPDIF, etc.)

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Telstra Gen4 Modem; Waversa WCORE Roon server v2; zone device Weiss DSP502.

Describe the issue

Suddenly I cannot play any of my Qobuz playlist or library tracks. I get message: “This track is not currently available from Qobuz.” Then: “Too many failures. Stopping playback.” Tidal tracks play okay!

Describe your network setup

Router is latest Telstra Gen 4 Modem. Roon server is Waversa WCORE

2

Hi @Mark_Rehn,

Thanks for the detailed report.

Before we proceed further, I’d like to clarify one key point:
Does this issue affect all Qobuz tracks, or only some specific ones?
If it’s only certain tracks, please share a few example track names so we can check their availability and status directly with Qobuz.

In the meantime, let’s try clearing Roon’s cache to rule out stale Qobuz data:

Clear Roon Cache

  1. Fully quit Roon.
  2. Locate your Roon database:
  3. Navigate to: Library/Roon/Cache
  4. Move everything inside the Cache folder to your desktop (don’t delete yet).
  5. Restart Roon and test playback again.
This will force Roon to refresh metadata and re-fetch streaming links from Qobuz.

Once this is done, please try playing the affected tracks again and let us know:

  • Time of the playback attempt
  • Track name / artist (especially if only some fail)
We’ll be able to check diagnostics around that timestamp if needed.
3

What best describes your playback issue?

· The queue is skipping tracks

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Cable (USB, HDMI, SPDIF, etc.)

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Telstra Gen4 Modem; Waversa WCORE Roon server v2; zone device Weiss DSP502.

Describe the issue

Suddenly I cannot play any of my Qobuz playlist or library tracks. I get message: “This track is not currently available from Qobuz.” Then: “Too many failures. Stopping playback.” Tidal tracks play okay!

Describe your network setup

Router is latest Telstra Gen 4 Modem. Roon server is Waversa WCORE

4

Hi Vadim, thanks for the quick response. Just to clarify, ALL of my Qobuz tracks in my Library and Playlists are currently unplayable.

5

Hello @Mark_Rehn

Thank you for the update. I just wanted to clarify one point — have you had a chance to clear the Roon cache and sign out / sign back into your Qobuz account yet?

These steps are important for ruling out temporary authentication or caching issues, so please let us know once you’ve tried them.

6

Hi @Mark_Rehn,

We wanted to reach out to ensure you’d seen the post above. This thread hasn’t seen any activity in a few days. Please let us know if we can assist further.

Thanks!

7

Hi Connor
I still can’t play any Qobuz tracks. Is this caused by Roon software or Qobuz software? I need your help.
Thanks
Mark

8

Hi @Mark_Rehn,

It is unclear if you’ve gone through the previous steps listed from @vadim in his original response - please run through those and let me know if you’re able to get Qobuz playback functioning again:

Thank you! :folded_hands:

9

Hi @Mark_Rehn,

If you haven’t already, please navigate to Settings → Services and log out and back into Qobuz. @vadim outlined a few additional steps in the second post in this thread. Please follow those steps if you’re still having issues.

We’ll watch for a response - this thread will auto-close without any new activity, however.

10

Hi Connor
Tried all that but still cannot play a single track. The Roon app opens all the Qobuz data perfectly. The problem is any track I choose plus the subsequent few tracks are immediately skipped. And then Roon stops playing. So frustrating.

11

Hey @Mark_Rehn,

Thanks for the update! We can see the failures from a fresh diagnostic report from your Roon Server.

The failure is due to a timestamp mismatch in the Qobuz API request that Roon is making to fetch the actual stream URL. The critical line we see is:

{"status":"error","code":400,"message":"Expired request (request_ts)"}

Qobuz’s API signs every getFileUrl request with:

  • a request_ts (timestamp)
  • a request_sig (hash signature based on that timestamp and your credentials)
If Roon’s system clock or your device’s system time is too far off from Qobuz’s servers (even by a few minutes), Qobuz rejects the call as expired or invalid.

This means Roon never receives a valid stream URL → the track can’t play → it skips forward.

Do you have any firewall or third-party security / active VPNs tied to your Roon Server machine?

It would also be good to double-check the system clock on your ROCK, and perhaps re-sync it if possible.