Qobuz tracks unavailable on Roon (ref#RC2NKH)

[Giorgio_Stefano_Rocc (Giorgio Stefano Rocco)]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Some tracks available on Qobuz are not available on Roon. For example, Pat Metheny's "Moon Dial" is available on Qobuz but not on Roon.

Tell us about your home network

· Router high speed TIM Hub Ultra, ethernet high quality cables, Matrix Element M streamer, Roon Nucleus, Subscription to the sublime version of Qobuz

[vadim]

Hello @Giorgio_Stefano_Rocc

Thank you for reaching Roon support.
I have checked the same on my end, and the track is available on Qobuz

After that, I have requested the diagnostic data from your server and found the traces of the identification and playback of the mentioned track

03/07 06:39:32 [Local 03/07 07:39:32] Trace: [Matrix] [Enhanced, 16/44 QOBUZ FLAC => 32/44] [2% buf] [LOADING @ 0:00] MoonDial - Pat Metheny

Would you kindly provide more details about your inquiry?

[Giorgio_Stefano_Rocc (Giorgio Stefano Rocco)]

Roon says that some tracks are not available on Qobuz, but instead the tracks are available and can be listened to on the Qobuz platform. Example: Road to the Sun, Dream Box, One Quite Night albums by Pat Metheny are not available on Roon

[mSpot]

You might be seeing a manifestation of a longstanding problem involving Roon and Qobuz. What do you see when you open the VERSIONS tab? It will display a list of different available versions of the album, which may differ by resolution, remastering or reissues at different dates.

For the Dream Box album, it shows me two versions on Qobuz – FLAC 96/24 and FLAC 44.1/16. Do you see an additional version, identified as being in your Roon library? It might longer exist on Qobuz (e.g. it got replaced by a new 96/24 release) but Roon is still pointing to the old version that has been deleted. The remedy is to add the new version to your Roon library and remove the old version from your library. You may need to repeat this for the other albums you showed here.

This issue has come up many times on the forum, for example:
https://community.roonlabs.com/t/tracks-unavailable-in-roon-but-playable-in-qobuz-and-tidal-ref-r8xcps/305925

[vadim]

Hello @Giorgio_Stefano_Rocc

Would you kindly follow the suggestions provided by @mSpot and let us know how it goes after re-adding the improved version to your library?

[Giorgio_Stefano_Rocc (Giorgio Stefano Rocco)]

Thanks, I followed your instructions and now everything works. I first removed the albums unavailable on Qobuz, choosing only the latest versions, and it worked. Roon recognizes them again and makes them available.